Ryan Cox
Princeton
Summary
Systems professional with strong background in analyzing and optimizing IT systems. Skilled in troubleshooting, system integration, and data analysis to enhance operational efficiency. Known for collaborative teamwork and delivering reliable results, adapting seamlessly to evolving project requirements. Expertise in various system management tools, paired with proactive and solution-oriented approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
System Analyst
Adolfson & Peterson Construction
09.2021 - Current
- Provide technical support to end users across Texas, acting as the sole IT contact for the region
- Create, manage, and support jobsite networks, equipment, and storage solutions
- Manage users accounts, groups, and devices within existing infrastructure
- Manage company mobile devices (cellular, tablets) and ensure efficient deployment and upgrades
- Develop and maintain Standard Operating Procedures (SOPs) for deployments
- Design, create, and deploy Virtual Desktop Infrastructure (VDI) environments, including imaging and reimaging PCs
- Perform quarterly Disaster Recovery (DR) tests as part of a team environment
Desktop Support Analyst
GuidelT
09.2018 - 09.2021
- Provided second and third-level technical support for end users
- Led face-to-face customer engagements and remotely resolved technical issues
- Maintained documentation for troubleshooting processes, escalating when necessary
- Managed VDI creation, deployment, and reimaging of systems
Lead POS Technician
Insight Global
05.2016 - 09.2018
- Installed and configured Point of Sale (POS) hardware/software and related devices at various AAFES facilities across the U.S.
- Led teams of 3-5 technicians, coordinating logistics, deployment schedules, and reporting
- Deployed images to networked computers, ensuring all equipment was functioning as required
- Generated nightly deployment reports for supervisors and project managers
Help Desk Technician
Prism Electric
04.2012 - 04.2016
- Delivered software, hardware, and network troubleshooting support to users
- Installed and configured Windows servers (2003, 2008, 2012)
- Create and help manage user accounts and groups
Education
High School Diploma -
Princeton High
Princeton, TX08-2011
Skills
- Operating Systems: Linux (Solaris, Ubuntu, RedHat), Windows XP/Vista/7/8/10/11, Windows Server, MacOS
- Networking & VPN: TCP/IP, DHCP, Cisco ASA Router, Cisco VPN, Meraki
- Cloud & Virtualization: VMWare, Egnyte
- Scripting & Automation: Shell Scripting, Bash, Powershell
- System & Device Management: ADUC, SCCM, Entra, Azure, Intune, Ricoh Print, ATT Premier, Apple Business Manager
- Software & Tools: Microsoft Office/365, DFS Management, Cisco Meraki, Bomgar, Screenconnect, Windows RDP, Bluebeam, Adobe Suite, Navisworks
- Mobile application development
- End user support
- Application support
Certification
Security Plus
Timeline
System Analyst
Adolfson & Peterson Construction
09.2021 - Current
Desktop Support Analyst
GuidelT
09.2018 - 09.2021
Lead POS Technician
Insight Global
05.2016 - 09.2018
Help Desk Technician
Prism Electric
04.2012 - 04.2016
High School Diploma -
Princeton High
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