Milton Sancho
Thonotosassa,FL
Summary
Quality-minded Field Supervisor highly effective at operating with minimal input and accomplishing project objectives according to budget and timeline requirements. Sets up operations, manages sites and maximizes team performance.
Overview
3
3
years of professional experience
Work History
Field Supervisor
Weiser Security
Tampa, FL
01.2023 - Current
- Supervised, coordinated, or scheduled activities of field team workers.
- Trained workers in equipment operation, safety procedures and company policies.
- Developed successful resolutions for issues that arose during field operations.
- Trained and monitored employees to teach daily tasks and improve performance.
Customer Service Representative
JR Enterprizes Inc
Miami, FL
04.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Operations Assistant Manager
JR Enterprise Inc
Miami, FL
03.2020 - 03.2022
- Coached employees to work together to carry out daily functions and meet service objectives.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
- Coordinated meetings with vendors and negotiated contract terms.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Associate of Science - Food Science
Purdue University
West Lafayette, IN11.2007
Skills
- Project Management
- Strategic Planning
- Schedule Coordination
- Key Relationship Management
- Operations planning
- Schedule development
- Key relationship management
- Effective communication
- Teambuilding
- Dependable and Responsible
Languages
English
Professional
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Supervisor
Weiser Security
01.2023 - Current
Customer Service Representative
JR Enterprizes Inc
04.2022 - 12.2022
Operations Assistant Manager
JR Enterprise Inc
03.2020 - 03.2022
Associate of Science - Food Science
Purdue University
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