Milvy Sam-Rivas
Centereach,NY
Summary
Highly experienced Medicare insurance sales representative with a proven track record of over 15 years of experience in the Long Island region. Demonstrates exceptional people skills, building strong client relationships while consistently exceeding sales targets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medicare Broker
Milvy Sam Insurance
08.2024 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Property Management Specialist
Chapina Inc.
01.2018 - Current
- Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
- Improved overall property appeal through regular landscaping upkeep, exterior maintenance projects, and attractive curb presence enhancements.
- Resolved conflicts between tenants amicably using tactful communication skills and fair mediation practices.
- Conducted comprehensive applicant screenings to minimize risks associated with problematic tenants or lease violations.
Medicare Sales Representative
Unionsale
02.2022 - 08.2024
- Company Overview: Humana
- Facilitate Medicare sales, specializing in HMO, PPO, Medicaid, and supplemental insurance plans to provide comprehensive coverage solutions to clients.
- Employ effective customer retention strategies to ensure long-term satisfaction and loyalty among existing Medicare beneficiaries, resulting in a consistently high retention rate.
- Contribute to the expansion and development of sales sites, identifying new locations, and optimizing the physical presence of Humana's Medicare sales operations.
- Secured 52 annual enrollment period sales in a single year.
- Recognized as the top producer in the NE region, earning Rookie of the Year.
- Humana
- Managed a portfolio of existing clients, conducting regular check-ins to assess satisfaction levels and address any concerns or issues promptly.
Medicare Sales Representative
United HealthCare
10.2019 - 02.2022
- Demonstrated expertise in selling and retaining Medicare products, consistently exceeding sales targets and contributing to the growth of the Medicare division.
- Actively engaged in community outreach events to promote Medicare products.
- Fostered strong and lasting relationships with Medicare clients by providing personalized service.
Senior Facilitated Enroller
United HealthCare
10.2016 - 10.2019
- Recognized for exceptional performance and promoted to the position of Senior Representative within just six months.
- Led Medicaid, Child Health Plus (CHP), and Essential Plan enrollments.
- Assisted in the development of marketing strategies and materials to improve outreach and enrollments.
- Maintained a high level of customer retention.
Medicaid Facilitated Enroller
United HealthCare
05.2016 - 09.2016
- Facilitated Medicaid, Child Health Plus (CHP), and Essential Plan Enrollments.
- Implemented effective retention strategies.
Facilitator Enroller
HealthFirst
04.2008 - 12.2014
- Processed Medicaid applications accurately, ensuring timely access to healthcare services for eligible members.
- Ensured accurate and timely documentation of all case files, facilitating smooth audits and regulatory compliance.
- Demonstrated excellent customer service skills while assisting diverse populations with various needs related to Medicaid benefits.
- Managed a high volume of case files, prioritizing tasks effectively to meet strict deadlines consistently.
Education
I.N.S.O -
I.N.S.O
10.1994
Skills
- Sales
- Customer Service
- Marketing
- Outreach Development
- Leadership
- Time Management
- MARXs
- MSP
- LIS
- Medicaid
- Business growth
- Compliance requirements
- Business relationship building
- Compliance adherence
- Documentation expertise
- Marketing strategies
- Documentation
- Markets research
- Risk mitigation
- Sales strategy development
Accomplishments
- Supervised team of 15 staff members.
- Documented and resolved timely enrollments and applications which led to a book of business of 350 plus members.
Awards
- Humana Rookie of the Year
- Top producer in the NE region
Certification
- Life, Accident and Health License.
- Property and Casualty class.
Top producer at Ritter, Humana, UHC
Top producer selling Medicare for Ritter, Humana and United Healthcare.
Languages
Spanish
Full Professional
Timeline
Medicare Broker
Milvy Sam Insurance
08.2024 - Current
Medicare Sales Representative
Unionsale
02.2022 - 08.2024
Medicare Sales Representative
United HealthCare
10.2019 - 02.2022
Property Management Specialist
Chapina Inc.
01.2018 - Current
Senior Facilitated Enroller
United HealthCare
10.2016 - 10.2019
Medicaid Facilitated Enroller
United HealthCare
05.2016 - 09.2016
Facilitator Enroller
HealthFirst
04.2008 - 12.2014
I.N.S.O -
I.N.S.O
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