Mimi Dennard
Cheektowaga,NY
Summary
Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Financial Aid Assistant
University at Buffalo
Amherst, NY
06.2024 - Current
- Provide financial aid counseling
- Maintain knowledge and understanding of various state, federal, and institutional regulations and requirements as they pertain to financial aid
- Provide guidance on rules, regulations, and application procedures
- Analyze and process financial aid documents
- Develop and implement financial aid workshops and outreach programs for students and parents
- Analyzed student budgets to determine eligibility for need-based grants or scholarships based on income levels.
- Coordinated with other departments within the college or university regarding tuition payment plans.
Air Transportation Specialist
United States Air Force
Niagara Falls, NY
05.2021 - Current
- Trains monthly in the logistics career field at Niagara Falls Air Reserve Station
- Aids Department of Defense in the rapid global mobility of cargo and passengers around the world
- Performs duties that include all aspects of cargo and passenger transport via air
Enrollment Specialist - Aids Drug Assistance Program (ADAP)
Evergreen Health Services
Buffalo, N.Y.
12.2021 - 12.2023
- Ensures that people living with HIV who meet eligibility criteria will be enrolled in the program and receives assistance in applying for ADAP/ADAP Plus, Medicaid, ADAP Plus Insurance Continuation Program (APIC), NYS of Health Marketplace coverage, or other available coverage options
- Assists clients with transitioning from ADAP and ADAP Plus to comprehensive NYS of Health Marketplace insurance coverage, APIC, and other supplemental coverage
- Assists patients with insurance enrollment through the NYS of Health Marketplace, along with tracking and assisting with any recertification needs
- 10hr/wk
Financial Counseling Specialist
Evergreen Health Services
Buffalo, N.Y.
12.2021 - 12.2023
- Responsible for providing patient insurance assistance for all centers at Evergreen Health, including Primary & Specialty Care Services, Mental Health, OASAS, Pharmacy, along with clients in the community Assist Clients have adequate resources while attending their medical appointments and helping them maintain medication adherence
- Verifies all patient insurance prior to scheduled appointments
- Confirm insurance cards and other documents are entered into the patient's chart correctly, reviews patient balances, and input financial notes in patients' chart
- Determines if patients are financially cleared for appointment
- Verbally follow-up with patients not financially cleared to assist with obtaining insurance, reviewing balance, and applying for programs
- Addressing and resolving client questions and issues relating to invoices, and providing regular, accurate reports of billing data
- Review and Escalates quest bills and provide recommendations
- Provides friendly, knowledgeable, culturally competent service to all patients as well as other internal and external stakeholders
- Develop tools and processes to ensure insurance is obtained for every patient and acts as a liaison between clinic and billing staff to ensure smooth billing process
- Maintain HIPPA compliance guidelines
- 30hrs/wk
Community Health Worker / Administrative Assistant
Evergreen Health Services
Buffalo, N.Y.
03.2018 - 12.2021
- Assist individuals with chronic illness and mental health/substance use diagnosis with coordination of medical and social services
- Assist Clients have adequate resources while attending their medical appointments and helping them maintain medication adherence
- Conduct appointment/ medication adherence reminders by telephone
- Offer peer support to help patients learn self-advocacy and self-management skills
- Complete all documents and log accurate case notes for reporting purposes
- Develop and maintain relationships with other community organizations to increase opportunities to reach the target population
- Assists scheduling patients' follow up-appointments and making referrals for other services including Care Coordination, Primary Medical Care, and Mental Health counseling
- Well versed in various office equipment, such as PCs, copiers, fax machines, and office automation systems, to perform a substantial range of office automation support
- Possess the ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
- 40hrs/wk
Education
Associate - science
Erie Community College
Buffalo, NY12.2021
Skills
- Microsoft Office XP
- MS Word
- MS Excel
- MS Publisher
- MS Power Point
- Medent
- NYS of Health Marketplace
- NYS Uninsured Care Programs
- Epaces
- HealtheNet System Expertise
- Skilled in Availity Utilization
- NaviNet Proficiency
Certification
NYS Of Health Marketplace Certified Assistor Counselor
Timeline
Financial Aid Assistant
University at Buffalo
06.2024 - Current
Enrollment Specialist - Aids Drug Assistance Program (ADAP)
Evergreen Health Services
12.2021 - 12.2023
Financial Counseling Specialist
Evergreen Health Services
12.2021 - 12.2023
Air Transportation Specialist
United States Air Force
05.2021 - Current
Community Health Worker / Administrative Assistant
Evergreen Health Services
03.2018 - 12.2021
Associate - science
Erie Community College
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