Mimi Goudie

• Welcomed patients upon arrival, fostering a positive first impression.
• Scheduled appointments using electronic health record software efficiently.
• Managed patient records and maintained confidentiality in compliance with regulations.
• Answered phone calls and resolved inquiries regarding services and treatments, enhancing patient experience.
• Collected and processed patient payments accurately at the front desk.
• Coordinated with chiropractors to confirm treatment plans and patient needs.
• Assisted with patient on Vibration Plate, ZYTO, and Cellular Magna Charger.
• Verified insurance and handled billing inquiries from insurance companies and other third party payers in a timely fashion.
• Maintained cleanliness and organization of reception area, contributing to a professional environment.
• Increased department revenue by upselling premium services and retail products during client consultations.

• Greeted patients warmly and ensured a welcoming environment at the medical office.
• Scheduled patient appointments using electronic health record systems efficiently.
• Answered telephones and directed calls to appropriate medical or administrative staff.

Managed patient check-in and check-out processes to streamline office operations.

• Transmitted medical records and other correspondence by mail, e-mail, or fax.

• Provided skin analysis to recommend personalized treatment plans for clients.
• Administered facials, peels, and other skin care treatments using industry-standard techniques.
• Maintained cleanliness and sanitation of tools and treatment areas according to health regulations.
• Educated clients on skin care products and post-treatment care for optimal results.
• Tracked product supplies and replenished stock.
• Pre-booked clients for follow-up visits and promoted salon services and retail products.
• Managed daily production schedules to ensure timely delivery of fresh products to retail locations.
• Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
• Kept detailed records of client visits, treatments performed, and product purchases.
• Sold products and services in retail store, kiosks and event environments.

• Managed patient intake processes and documentation for therapy appointments.
• Coordinated communication between patients, therapists, and administrative staff.
• Scheduled appointments and maintained therapist calendars effectively.
• Handled insurance verification and authorization for therapy services.
• Sold retail: equipment, products and merchandise.