Ruby Mendez
New York
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
5
5
years of professional experience
Work History
Administrative Assisant and Dental receptionist
Ridge Family Smiles
Brooklyn
07.2025 - Current
- Managed daily appointment confirmations and outbound calls to ensure schedule accuracy and reduce no-shows.
- Verified patient insurance eligibility and benefits, resolving discrepancies prior to treatment.
- Scheduled patients for a wide range of dental procedures, optimizing provider availability and chair utilization.
- Maintained efficient front-office workflow by coordinating patient check-in, check-out, and communication between clinical staff.
- Accurately documented medical histories, allergies, and current medications to support safe and compliant patient care.
- Handled high-volume inbound calls, troubleshooting patient concerns related to appointments and treatment questions ensuring timely and accurate resolution.
Undergraduate Research Assistant
City College of New York (CCNY)
08.2023 - Current
- Executed wet-lab techniques such as DNA extraction, PCR amplification, and DNA sequencing for arthropod surveying project on Governors Island in the Carnaval Lab.
- Assisted faculty in research projects at City College of New York (CCNY), gaining hands-on experience in academic research.
- Conducted literature reviews and presented findings in weekly journal club sessions, fostering collaborative discussions among peers.
- Participated in research conferences and delivered presentations in both journal club and poster sessions.
- Received NIH T34 grant to support research efforts
Lead Medical Assistant
The Dermatology Specialists
New York
06.2021 - 01.2025
- Documented patient medical histories and assisted providers by charting procedures, placing prescriptions and lab orders, and coordinating referrals.
- Assisted with medical and cosmetic procedures, including biopsies, excisions, neuromodulators, PRP, and other cosmetic treatments.
- Performed venipuncture, chemical peels, allergy patch testing, suture removals, and phototherapy.
- Executed in-house labs (KOH prep, bacterial/fungal/viral cultures) and sterilized instruments to maintain safety and compliance.
- Educated and enrolled patients in biologic therapies; trained patients for self-administration of biologic injections (Humira, Dupixent, Skyrizi, Tremfya) to ensure adherence and understanding.
- Guided and trained medical assistants to improve skills and performance.
Medical Assistant
Liora Dermatology & Aesthetics
02.2022 - 05.2022
- Administered biologics and instructed patients on proper use; performed NA80 patch testing and readings.
- Assisted and trained on cosmetic procedures, enhancing patient care with neuromodulators, fillers, Lutronic Genius RF, Lutronic Ultralase, Lumenis M22, Accufit, Lumenis NuEra, and VI Peels.
- Collected and documented patient medical histories to ensure accurate charting of in-room procedures.
- Managed daily administrative tasks, streamlining processes for fax reviews, prior authorizations, and patient registrations on iPLEDGE.
- Coordinated with pharmaceutical and device representatives regarding new products and treatment modalities.
Education
B.S - Biology
City College of New York (CCNY)
New York05-2027
Skills
- Dentrix
- ECW
- Appointment scheduling
- Patient documentation
- Clinical documentation
- Customer service
- Patient care
- Blood draw
- Venipuncture
- Wet-lab work
- Laboratory techniques
- Research methodologies
- Data analysis
- Excel
- Time management
- Multitasking management
- Records administration
- Team collaboration
- Problem solving
- Effective communication
- Employee supervision
- Employee supervision
References
Available on request
Awards
- OSHA lab safety
- CITI Responsible Conduct of Research (RCR)
- CITI HSR
Timeline
Administrative Assisant and Dental receptionist
Ridge Family Smiles
07.2025 - Current
Undergraduate Research Assistant
City College of New York (CCNY)
08.2023 - Current
Medical Assistant
Liora Dermatology & Aesthetics
02.2022 - 05.2022
Lead Medical Assistant
The Dermatology Specialists
06.2021 - 01.2025
B.S - Biology
City College of New York (CCNY)