Regina Robinson
Suitland,MD
Summary
Highly-motivated Dental Assistant with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
6
6
years of professional experience
Work History
Dental Receptionist /Dental Assistant
Capital Endodontics
Centerville , VA
01.2021 - 07.2021
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Managed office bookkeeping with insurance billing and patient payments.
MAIL CLERK
UNITED STATES POSTAL SERVICE
12.2017 - 11.2020
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Managed files and continuously updated and organized records.
- Determined required postage with calibrated weights and scales.
- Managed smooth deliveries by sorting and routing incoming mail.
- Arranged letter and parcel deliveries in collaboration with courier services.
- Updated office files daily and kept records organized.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Verified level of supplies and requested new inventory to meet service levels.
Head Cashier
Lowes Home Improvement
Homestead, FL
11.2015 - 11.2017
- Monitored self-checkout systems and provided assistance or intervention where required.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Restocked and organized merchandise in front lanes.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Education
Dental Assistant -
Centura College
Norfolk, VA02.2021
High School Diploma -
South Dade Senior High School
Homestead, FL06.2014
Skills
- Scheduling
- Insurance Billing
- Knowledge of Dental Terminology
- Dentrix
- Dental impression specialist
- Strong Communication Skills
- Written Communication
- Infection Control Proficiency
- Dental office administration
- Local anesthetic proficiency
- Equipment sterilization
- Dental radiography
Timeline
Dental Receptionist /Dental Assistant
Capital Endodontics
01.2021 - 07.2021
MAIL CLERK
UNITED STATES POSTAL SERVICE
12.2017 - 11.2020
Head Cashier
Lowes Home Improvement
11.2015 - 11.2017
Dental Assistant -
Centura College
High School Diploma -
South Dade Senior High School
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