Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tabria Harrison-Moore

Philadelphia,PA

Summary

Experienced Customer Service Professional with 5+ years of experience in remote customer support, patient coordination, insurance verification, and appointment scheduling. Skilled in handling high-volume call environments, resolving customer concerns, and utilizing CRM systems while maintaining HIPAA compliance. Dedicated to delivering exceptional customer experiences in remote and fast-paced environments.

Overview

7
7
years of professional experience

Work History

REMOTE DENTAL RECEPTIONIST

Smiles at Rittenhouse Square
Philadelphia, PA
08.2022 - 04.2026
  • Handled 75-100+ incoming calls daily, scheduling appointments and responding to inquiries with a 94% first-contact resolution rate.
  • Resolved portal login and form-submission issues by guiding patients through step-by-step troubleshooting over phone.
  • Processed insurance pre-authorizations through carrier portals, confirming coverage before procedures.
  • Reconciled daily payment batches in Dentrix, identifying posting errors and correcting entries.
  • Updated treatment-plan statuses in the EHR after calls with patients, keeping clinical teams informed for follow-up.

HYBRID PATIENT SERVICES COORDINATOR

Hahnemann Hospital
Philadelphia, PA
01.2019 - 06.2022
  • Provided phone and email support to an average of 60+ patients daily regarding billing, scheduling, and portal access.
  • Adapted to in-office and remote workflows, maintaining service continuity during transitions.
  • Verified insurance eligibility and coordinated pre-authorizations for 50+ patients weekly to ensure timely access to care.
  • Coordinated interdepartmental transfers for urgent referrals, routing patients to appropriate specialists within hours.

Education

MEDICAL CODING PROFESSIONAL - undefined

Penn Foster College
Online
07.2026

PENNSYLVANIA REAL ESTATE PRE-LICENSING EDUCATION - undefined

Kaplan University
Online
12.2025

HIGH SCHOOL DIPLOMA - undefined

West Philadelphia Promise Academy
Philadelphia, PA
01.2015

Skills

Technical Skills

  • Dentrix
  • Eaglesoft
  • Microsoft Office Suite
  • Google Workspace

Customer Service Skills

  • Customer Support
  • Active Listening
  • Conflict Resolution
  • Problem Solving

Administrative Skills

  • Insurance Verification
  • Appointment Scheduling
  • HIPAA Compliance
  • Data Entry

Dentrix

Eaglesoft

CRM Software

Microsoft Office Suite

Google Workspace

Data Entry

60 WPM Typing

Customer Service Skills

Conflict Resolution

Active Listening

Customer Support

Customer Retention

Problem Solving

Administrative Skills

Insurance Verification

Appointment Scheduling

HIPAA Compliance

Medical Billing Support

Time Management

Timeline

REMOTE DENTAL RECEPTIONIST

Smiles at Rittenhouse Square
08.2022 - 04.2026

HYBRID PATIENT SERVICES COORDINATOR

Hahnemann Hospital
01.2019 - 06.2022

MEDICAL CODING PROFESSIONAL - undefined

Penn Foster College

PENNSYLVANIA REAL ESTATE PRE-LICENSING EDUCATION - undefined

Kaplan University

HIGH SCHOOL DIPLOMA - undefined

West Philadelphia Promise Academy
Tabria Harrison-Moore