
Experienced Customer Service Professional with 5+ years of experience in remote customer support, patient coordination, insurance verification, and appointment scheduling. Skilled in handling high-volume call environments, resolving customer concerns, and utilizing CRM systems while maintaining HIPAA compliance. Dedicated to delivering exceptional customer experiences in remote and fast-paced environments.
Technical Skills
Customer Service Skills
Administrative Skills
Dentrix
Eaglesoft
CRM Software
Microsoft Office Suite
Google Workspace
Data Entry
60 WPM Typing
Customer Service Skills
Conflict Resolution
Active Listening
Customer Support
Customer Retention
Problem Solving
Administrative Skills
Insurance Verification
Appointment Scheduling
HIPAA Compliance
Medical Billing Support
Time Management