KIRSA OLARTE
New York,NY
Summary
Organized receptionist and intake coordinator with strengths in patient registration, insurance eligibility, and appointment coordination. Supports efficient office flow by tracking forms, lab orders, and approvals while delivering clear, courteous service in person and by phone.
Overview
11
11
years of professional experience
Work History
Dental Receptionist
Uptown Dental
New York, New York
05.2025 - 05.2026
- Greeted patients and coordinated front desk check-in procedures to enhance patient experience.
- Scheduled appointments using dentrix software and confirmed patient visits prior to appointment.
- Answered incoming calls, voicemails and emails.
- Reviewed all forms and documents for completion during initial and follow up visits.
- Verified patient's eligibility for benefits under various insurance plans.
- Collected payments, posted charges and provided receipts in accordance with established policies and procedures.
- Tracked preauthorizations and lab orders to ensure timely processing and delivery.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Responded to patient inquiries about appointments and dental services using Modento's messaging system and Zocdoc policies to provide clear information.
Dental Receptionist
Smile Crafters
New York, New York
05.2023 - 05.2025
- Greeted patients at Smile Crafters dental office with friendly front desk service.
- Coordinated scheduling of cleanings and dental appointments for patients using Dentrix Ascend, ensuring efficient use of time and resources.
- Verified patient insurance details and updated Smile Crafters intake forms.
- Facilitated completion of necessary paperwork and verified insurance eligibility for patients, streamlining the intake process.
- Scheduled cleanings and dental appointments for patients using dentrix ascend.
- Conducted follow-ups with patients regarding insurance approvals and denials for treatment, enhancing communication and patient satisfaction.
- Kept record of and processed payments mailed from insurance companies.
Receptionist / Intake Coordinator (Remote)
Comprehensive Counseling a Learnwell Company
Bronx, NY
07.2020 - 07.2022
- Facilitated communication between patient and their therapist
- Gathered necessary patient data while assuring smooth, accurate and complete patient registration
- Screened potential clients during initial conversation to determine appropriate level of care
- Collected and verified patient data to ensure smooth and accurate registration process
- Coordinated communication with insurance companies to confirm benefits, coverage, and eligibility
- Optimized therapist schedule and patient satisfaction with efficient scheduling
- Performed data entry in Salesforce and Aura to maintain accessible patient information
- Maintained office inventory and equipment by anticipating supply and needs and expediting supply orders
- Managed office key access to ensure security and accountability
Receptionist/ Medical biller
Upper Manhattan Psychology
New York, NY
08.2015 - 07.2020
- Greeted callers and visitors warmly creating a professional and welcoming environment
- Scheduled and confirmed appointments and verified benefits and eligibility prior to service date
- Contributed to development of organized office setting, enhancing workflow and professionalism
- Prepared and completed accurate electronic and paper claims for submission to insurance company
- Reviewed EOBs to ensure payment for all services rendered
- Corrected rejections for resubmission and processed appeals
- Analyzed EOBs to confirm accurate payment for services rendered, ensuring financial compliance
- Maintained organization and storage of medical records
- Communicated effectively with psychologist and therapists daily regarding updates and current tasks on agenda
- Fulfilled all insurance and third party record requests in compliance to HIPAA regulations
- Executed administrative duties, including filing, payroll, and reporting, to support daily operations
- Managed office key access to ensure security and organization
Education
Certificate - Medical Billing & Coding
Devry University
New York, NYSkills
- Insurance verification
- Proficient computer skills including Microsoft Office, Salesforce, Google workspace, Dentrix and Modento
- Appointment coordination
- Customer service and active listening
- Organizational skills and attention to detail
- Proficient computer skills including Microsoft Office, Salesforce,Google workspace, Dentrix, Modento and Aura
- Punctual and reliable
- Fluent Spanish speaker
Timeline
Dental Receptionist
Uptown Dental
05.2025 - 05.2026
Dental Receptionist
Smile Crafters
05.2023 - 05.2025
Receptionist / Intake Coordinator (Remote)
Comprehensive Counseling a Learnwell Company
07.2020 - 07.2022
Receptionist/ Medical biller
Upper Manhattan Psychology
08.2015 - 07.2020
Certificate - Medical Billing & Coding
Devry University