Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Gomez

Desert Hot Springs,CA

Summary

Dynamic dental receptionist with proven expertise at Ruben Mendez DDS in enhancing patient experiences through exceptional customer service and effective insurance verification. Skilled in appointment scheduling and front office management, I consistently improved billing accuracy and fostered trust, ensuring seamless communication between patients and dental staff.

Overview

3
3
years of professional experience

Work History

Dental Receptionist

Ruben Mendez DDS
03.2023 - 05.2025
  • Assisted patients with insurance verification and financial arrangements effectively.
  • Communicated treatment plans clearly between patients and dental staff to enhance understanding.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Scheduled and coordinated appointments, optimizing office calendar for maximum productivity.
  • Confirmed appointments, communicated with clients, and updated client records.

Dental Receptionist

Ej Dental
01.2022 - 03.2023

Education

High School Diploma -

Golden Eagles High School
Desert Hot Springs, CA

Skills

  • Phone and email etiquette
  • Dental terminology
  • Excellent multitasking capability
  • Appointment scheduling
  • Punctual and reliable
  • Insurance verification
  • Insurance billing
  • Patient scheduling
  • Front office management
  • Patient services
  • Office opening and closing
  • Billing procedures
  • Friendly and outgoing
  • Appointment confirmation
  • Customer service
  • Appointment setting
  • Insurance authorizations
  • Payment scheduling and collection

Languages

Spanish

Timeline

Dental Receptionist

Ruben Mendez DDS
03.2023 - 05.2025

Dental Receptionist

Ej Dental
01.2022 - 03.2023

High School Diploma -

Golden Eagles High School

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