Mimi Randall
Minneapolis,MN
Summary
Detail-oriented membership professional with 10+ years of experience supporting members through account questions, policy interpretation, and service requests. Skilled in verbal communication, problem solving, and retention-focused service. Proven ability to improve the member experience through accurate processing and professional issue resolution.
Overview
33
33
years of professional experience
Work History
Membership Specialist
Costco Wholesale Corp
Maple Grove, Minnesota
12.2014 - Current
- Educated members on benefits, policies, and renewal options to enhance understanding and engagement
- Promoted Executive Membership features to members, increasing awareness and interest
- Resolved membership questions and account issues with professional service
- Identified improvement areas to enhance customer experience related to membership status, which led to more informed member interactions.
- Assisted with cancellations, upgrades, and payment processing requests
- Supported front-end teams with membership card replacement requests
- Processed membership applications and documents accurately and efficiently.
Front End Supervisor
Costco Wholesale Corp
Seattle, Washington
05.2006 - 12.2014
Inventory Control Specialist
Costco Wholesale Corp
Issaquah, Washington
12.2000 - 04.2007
- Monitored inventory levels across Costco warehouse receiving and sales floor areas.
- Investigated discrepancies between physical counts and system inventory reports.
- Communicated inventory issues with supervisors and department leads across Costco operations.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
- Organized and maintained detailed documentation related to all inventory processes.
One Hour Photo Lab
Costco Wholesale Corp
Silverdale, WA
03.1994 - 08.1997
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Arts - Event Planning And Leisure Studies
Washigton State University
Pullman, WA05-1999
Skills
- Membership management
- Renewal administration
- Payment processing
- Account resolution
- Policy interpretation
- Customer service
- Retention strategies
- Conflict resolution
- Problem solving
- Attention to detail
- Team collaboration
- Verbal communication
- Written communication
- Team training
Timeline
Membership Specialist
Costco Wholesale Corp
12.2014 - Current
Front End Supervisor
Costco Wholesale Corp
05.2006 - 12.2014
Inventory Control Specialist
Costco Wholesale Corp
12.2000 - 04.2007
One Hour Photo Lab
Costco Wholesale Corp
03.1994 - 08.1997
Bachelor of Arts - Event Planning And Leisure Studies
Washigton State University