Mimiyon Anderson
Cleveland Heights ,OH
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advance Esthetics Instructor
Labarberia Institue
Mayfield Heights, OH
05.2023 - Current
- Developed curriculum for esthetics courses focusing on skin care techniques.
- Evaluated student performance through practical assessments and theoretical exams.
- Facilitated hands-on workshops to enhance students' practical skills and confidence.
- Assessed student progress throughout the course and provided feedback to ensure understanding of material covered.
Patient Financial Advocate
Cleveland Clinic
Cleveland, OH
03.2023 - 11.2023
- Advised on available resources such as financial assistance programs or home care options.
- Organized patient records and updated information in the hospital database system.
- Gathered and analyzed patient information to determine special program eligibility.
- Helped patients understand care, coverage, and payment responsibilities and rights.
- Facilitated communication between patients and healthcare providers.
Technical support
Voxmobile
Independence, OH
02.2020 - 03.2021
- Resolved customer inquiries using ticketing software and remote support tools.
- Assisted customers in navigating software applications effectively and efficiently.
- Maintained accurate records of customer interactions and service requests promptly.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Documented all activities related to technical support including processes, updates, changes made.
Education
Advanced Esthetician -
LaBarberia Institute of Hair
Cleveland, OH02.2023
High School Diploma -
Invictus
Cleveland, OH06.2022
Skills
- Patient advocacy
- Technical troubleshooting
- Product and service solutions
- CRM software proficiency
- Documentation
- Computer proficiency
- Call center experience
- Relationship building
- De-escalation techniques
Certification
- Advanced Esthetics License
- Advanced Esthetics Instructor License
Timeline
Advance Esthetics Instructor
Labarberia Institue
05.2023 - Current
Patient Financial Advocate
Cleveland Clinic
03.2023 - 11.2023
Technical support
Voxmobile
02.2020 - 03.2021
Advanced Esthetician -
LaBarberia Institute of Hair
High School Diploma -
Invictus