Mimiyon Anderson
Cleveland,OH
Summary
Experienced Customer Service Advocate with background in resolving complex customer inquiries. Skills include problem-solving, communication, and maintaining high levels of customer satisfaction. Previous roles involved improving operational processes to enhance client experience and reduce resolution times. Committed to providing exceptional service through every interaction.
Overview
1
1
Certification
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Advance Esthetics Instructor
Labarberia Institue
Mayfield Heights, OH
05.2023 - 07.2026
- Created comprehensive lesson plans for esthetic techniques and theories, enhancing student understanding and engagement.
- Assessed student performance through practical demonstrations and assessments, providing targeted feedback to improve skills.
- Developed comprehensive lesson plans for esthetic techniques and theories.
- Tracked student attendance, grades, and relevant data to monitor progress and inform instructional decisions.
Patient Financial Advocate
Cleveland Clinic
Cleveland, OH
03.2023 - 11.2023
- Provided financial counseling to patients regarding their payment options.
- Guided patients through financial assistance programs and payment plans, facilitating access to necessary surgical procedures.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Documented all communications between patients and providers to ensure clarity and continuity of care.
- Engaged with customers via multiple communication channels to address their inquiries. through telephone, email, and mail to resolve inquiries and provide support.
Technical support
Voxmobile
Independence, OH
02.2020 - 03.2021
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved customer inquiries efficiently using ticketing software and remote support tools.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Assisted customers in navigating software applications effectively and efficiently.
- Documented technical support activities, including processes and updates, to enhance knowledge sharing.
Education
Advanced Esthetician -
Cleveland Barber College
Cleveland, OH 08.2022 - 02.2023
High School Diploma -
Invictus
Cleveland, OHSkills
- Esthetic techniques
- Patient advocacy
- Documentation
- CRM proficiency
- Product solutions
- Computer proficiency
- Student engagement
- Relationship building
- De-escalation techniques
Certification
- Licensed Advanced Esthetics Instructor -2023
Timeline
Advance Esthetics Instructor
Labarberia Institue
05.2023 - 07.2026
Patient Financial Advocate
Cleveland Clinic
03.2023 - 11.2023
Advanced Esthetician -
Cleveland Barber College
08.2022 - 02.2023
Technical support
Voxmobile
02.2020 - 03.2021
High School Diploma -
Invictus