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Proven Engineer Technician with a track record of enhancing product quality and reducing equipment downtime through meticulous maintenance and troubleshooting. At Alessandro Volta Public Technical Institute, I leveraged my expertise in network design and teamwork to exceed project goals. Skilled in VoIP fundamentals and known for exceptional problem-solving abilities and professionalism Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Diploma in information communication technology. Over 2 years’ experience with dealing with large data manipulation and execution. Possess experience in computer hardware. Over 2 years’ experience in journaling and writing articles. Able to take initiative in managing various tasks. A team player and excellent in problem solving.

Experienced networking professional with a solid background in the field and 12 years of progressive experience. I have excelled as a technical lead in Network Operations and advanced to designing and building network infrastructure based on project requirements. My expertise spans Routing, Switching, and Security, complemented by a strong drive for results and continuous learning. I'm committed to leveraging skills to contribute to the growth and success of the employer, eager to pursue new opportunities for professional development in the dynamic field of networking

Bilingual Network Support Engineer with 3.5 years of experience helping clients maintain smooth operations. Expertise in Network (LAN.WAN), TCP/IP Model, Network Topologies and analysis the RCA. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Mimosa Rai

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Cisco Certified Network Associate

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Bachelor In Information Management - It And Management

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Cisco Certified Network Associate

Bachelor In Information Management - It And Management

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