Summary
Overview
Work History
Education
Skills
Timeline
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Mimoza Hajdari

Westlake

Summary

Dynamic restaurant owner with a proven track record at Fratellos Pizza and Fratellos Deli, excelling in financial management and customer engagement. Successfully developed marketing strategies that boosted sales and enhanced team performance, while ensuring compliance with health regulations. Adept at inventory management and fostering strong client relationships to drive business growth.

Overview

19
19
years of professional experience

Work History

Restaurant Owner

Fratellos Pizza
Parma
10.2005 - Current
  • Created promotions and special events to attract customers and boost sales.
  • Ensured compliance with health codes, safety regulations, and other applicable laws.
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Developed successful marketing plans to increase sales and profits while managing costs.
  • Assisted staff by serving food and beverages or bussing tables.
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.

Restaurant Owner

Fratellos Deli
Cleveland
06.2009 - 10.2024
  • Provided direction and guidance to employees.
  • Maintained relationships with existing clients by providing superior customer service.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Implemented quality assurance processes to ensure product excellence.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Ensured compliance with local health codes and safety regulations.

Education

High School Diploma -

Kozare High Shool
Albanian
06-1996

Skills

  • Financial management
  • Inventory management
  • Small business operations
  • Performance monitoring
  • Restaurant marketing
  • Customer engagement

Timeline

Restaurant Owner

Fratellos Deli
06.2009 - 10.2024

Restaurant Owner

Fratellos Pizza
10.2005 - Current

High School Diploma -

Kozare High Shool

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Mimoza Hajdari