MINA BESHARA
Ontario,CA
Summary
Experienced Sales Engineer with more than ten years of success in pump industry with focus in pre-sale sizing and design. Possess deep technical acumen along with excellent communication and negotiation skills to close deals and drive sales achievements. Known to support customers as technical advocate throughout entire sales process.
Overview
16
16
years of professional experience
Work History
Applications Engineer
Brax Company
12.2020 - Current
- Handling incoming calls and email requests, answer customers' questions regarding products, prices, and availability.
- Review engineering specifications to size and select the appropriate pump, and prepare the submittals.
- Following up with customers after initial contact, securing and renewing orders, negotiating prices, completing sales and arranging deliveries.
- Support the outside sales representatives in achieving their targets by providing timely technical assistance as needed.
- Play a vital role in fostering a positive work environment that promoted teamwork, collaboration, and continuous improvement.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborate with vendors to locate replacement components and resolve advanced problems.
- Create sales and purchase orders in Quick Box to be sent to the factory for manufacturing.
- Deliver high-quality training sessions to new hires, fostering a strong understanding of company products and services.
Engineer II
Renaissance Hotel
03.2019 - 10.2020
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Overseeing contractors when professional repairs are necessary.
- Replaced worn or broken parts on machines and equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Streamlined communication between front desk staff and maintenance team, ensuring that guests'' concerns were addressed quickly and efficiently.
- Coordinated with other departments to minimize disruption during scheduled maintenance activities or emergency repairs.
- Enhanced guest satisfaction by promptly addressing and resolving maintenance-related complaints.
- Collaborated with housekeeping staff to ensure all rooms were maintained at the highest level of cleanliness and functionality.
- Reduced downtime of critical equipment through regular inspections and timely repairs.
Sales Section Head
Orascom Trading (Pentair Aurora Sole Agent)
02.2014 - 05.2018
- Motivating the sales team and develop new strategies to achieve the best results possible.
- Setting activity and revenue targets for members of the sales team.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Assisted in recruiting, hiring and training of team members.
- Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed.
- Manage the flow of day-to-day operations.
- Led cross-functional teams to complete projects on time and within budget, fostering a collaborative work environment.
- Increased customer satisfaction rates by refining products/services based on feedback received from clients.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Technical Sales Engineer
Orascom Trading (Pentair Aurora Sole Agent)
05.2010 - 01.2014
- Responsible for Studying Fire, plumbing and HVAC projects documents.
- Selecting the appropriate pump according to application and engineering Specifications.
- Responsible for quoting, pricing, tendering and preparing the submittal with technical data.
- Communicate and solve customer's problems and comments via phone, email, live chat and face-to-face meetings.
- Presented technical presentations to clients to explain product features and benefits.
- Strengthen relationships with key clients through consistent communication and proactive problem solving.
- Provided exceptional pre-sales support, guiding customers through the evaluation process and addressing any concerns or questions.
- Check and review the P.O technically and financially before sent it to Manufacturer (Pentair USA).
- Attending Start up for UL/FM fire pumps with technician team in large projects.
Workshop assistant Engineer
Hyundai Service Center
09.2008 - 04.2010
- Assisting the Workshop Manager/ Foreman to support Depot operations to provide Customer assistance.
- Maintains vehicle functional condition by listening to operator complaints.
- Increased overall workshop safety by implementing proper tool storage and maintenance procedures.
- Responsible for Serving, maintenance and repair of the vehicle.
- Follow the Remarks in the job order for the car and give the orders to the technician team.
- Contains costs by using warranty; evaluating service and parts options.
- Collaborated with team members to ensure smooth workflow and effective communication.
- Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
Education
B.Sc. of Mechanical Engineering - Mechanical Engineering
Faculty of Engineering, Helwan University
Mattaria Branch - Ein Shams, Cairo07.2008
High School Diploma -
El Salam College Language School
Roxy, Cairo Governorate06.2002
Skills
- Word Excel,MS PowerPoint, Outlook
- Quick Box
- Excellent Typing (English -Arabic)
- Good knowledge of engineering standards and codes such as (ASHRAE - SMACNA- NFPA- ANSI)
- Thoroughly with details
- Well Organized
- Time Management
- Documentation
- Flexible
- Client Support
- Sales Team Leadership
- Pre-sales support
Personal Information
- Date of Birth: 11/16/1985
- Nationality: Egyptian / American
- Driving License: CA Driver License
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Applications Engineer
Brax Company
12.2020 - Current
Engineer II
Renaissance Hotel
03.2019 - 10.2020
Sales Section Head
Orascom Trading (Pentair Aurora Sole Agent)
02.2014 - 05.2018
Technical Sales Engineer
Orascom Trading (Pentair Aurora Sole Agent)
05.2010 - 01.2014
Workshop assistant Engineer
Hyundai Service Center
09.2008 - 04.2010
B.Sc. of Mechanical Engineering - Mechanical Engineering
Faculty of Engineering, Helwan University
High School Diploma -
El Salam College Language School
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