Summary
Overview
Work History
Education
Skills
Languages
Projects
Timeline
Generic

Mina Beshay

FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

1
1
year of professional experience

Work History

Technical Support Analyst

Halifax Health Hospital
10.2023 - 07.2024
  • Improved customer satisfaction by providing timely and accurate technical support to thousands of employees.
  • Managed diverse caseload of technical inquiries while maintaining focus on quality service delivery and prompt issue resolution.
  • Streamlined support processes by creating comprehensive documentation for common troubleshooting scenarios.
  • Leveraged diagnostic tools to troubleshoot network connectivity issues, restoring critical services for clients quickly and efficiently.

Assistive Technology Specialist

Florida Vision Technology
1 2023 - 10.2023
  • Managed Daytona store providing excellent customer service to all eastern regions.
  • Do Intake, demonstrate, sell and train customers/organizations on different assistive technology products.
  • Do outreach and attend events to showcase products.

Front Desk Receptionist

Chateau Mar Beach Resorts
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained/ developed training curriculum for new team members on company procedures, customer service, and issue resolution.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
    Managed 50 customer orders per shift

Education

Bachelor of Science Degree - Computer Science

University of Central Florida
Orlando, Florida
08.2020 - 2022.05

Skills

Microsoft Office Suite

Troubleshooting

Verbal & Written Communication

Outgoing

Customer Service

Office Administration

Creativity

Active Listner

Languages

Arabic
Good

Projects

1. CHDR Senior Design: Developed a website and an app using React, React Native,MySql, Python and Docker to let users login/register then add/delete/lookup by barcode/update/checkin/out items. Project took 8 months and wrote 150 page design document explaining it step by step.

2. 1-on-1 Tutor: I instructed middle, high school and college students in different math classes ranging from algebra to calculus 2. I explained concepts clearly to every student based on his way of learning. I helped approximately 10 students for 6 months.

3. Spiritual Day Committee: I planned 3 successful spiritual days with a group of servants. We made shirts, marketing flyers, online events, food arrangements, activities and hosted events at our church. We attracted churches from all over Florida to come.

4. Office Class Instructor: Taught adults how to use Microsoft Office including: Word, Excel, and PowerPoint to prep them for a job in administration.. Classes had approximately 30 students on average. Stayed after class for questions.

Timeline

Technical Support Analyst

Halifax Health Hospital
10.2023 - 07.2024

Bachelor of Science Degree - Computer Science

University of Central Florida
08.2020 - 2022.05

Assistive Technology Specialist

Florida Vision Technology
1 2023 - 10.2023

Front Desk Receptionist

Chateau Mar Beach Resorts
Mina Beshay