Sebastian Kepecz
Sarasota,FL
Summary
Hardworking and aspiring professional with a background in technical support for end users, showcasing efficiency and professionalism. Skilled in active listening and effective troubleshooting, leading to rapid issue resolution and enhanced customer satisfaction. Strong communicator capable of working with diverse teams and providing updates to leadership. Focused on exceeding expectations and delivering quality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
Connecta Satellite Solutions
08.2025 - Current
- Delivered technical support for satellite communication systems and equipment.
- Diagnosed customer issues related to service interruptions and installations.
- Collaborated with engineering teams to enhance system performance and reliability.
- Assisted clients with remote troubleshooting and configuration of satellite devices.
- Documented support processes while maintaining accurate records of customer interactions.
- Coordinated with diverse teams to achieve objectives and resolve product-related issues.
Product Device Analyst
Connecta Satellite Solutions
07.2023 - 08.2025
- Facilitated user testing sessions to gather feedback on product usability.
- Collaborated with cross-functional teams on analytics initiatives to drive project success.
- Identified customer needs promptly to enhance service delivery.
- Engaged with diverse coworkers to address product-related challenges and achieve objectives.
- Resolved customer inquiries and requests to elevate satisfaction levels.
Owner/Operator
Kepecz Boat Cleaning
04.2021 - 06.2025
- Founded and managed an independent business providing comprehensive cleaning and detailing services for various marine vessels, from personal watercraft to large yachts.
- Cultivated strong client relationships by directly engaging to understand needs, provide tailored solutions, and consistently achieve high levels of customer satisfaction.
- Designed and executed effective marketing strategies to expand client base, gaining invaluable experience in sales, client acquisition, and relationship management.
- Led an independent business specializing in marine vessel cleaning and detailing services.
- Built strong client rapport through personalized solutions, ensuring high satisfaction levels.
- Executed strategic marketing campaigns to grow client base and enhance sales expertise.
- Founded a company focusing on comprehensive cleaning for personal watercraft and yachts.
- Fostered client loyalty by addressing needs directly and providing custom services.
- Implemented marketing tactics to expand clientele while gaining sales proficiency.
Cashier
Five-O Donuts
04.2021 - 06.2025
- Oversaw front-of-store operations, enhancing donut sales and guiding customer selections.
- Upsold complementary items, such as coffee and milk, boosting daily revenue.
- Managed daily customer interactions, ensuring efficient service and smooth operations.
Cashier
China Wok
04.2021 - 06.2025
- Facilitated direct communication to ensure accurate and efficient processing of customer orders.
- Managed cash handling and register operations for secure payment processing.
- Coordinated phone and online orders, enhancing overall customer service effectiveness.
Education
Associate of Arts - Criminology
Tallahassee State College
Tallahassee05.2026
High School Diploma - undefined
Pine View School
Osprey, FL06.2024
Skills
- Microsoft Office Suite
- Effective communication
- Collaborative teamwork
- Analytical problem-solving
- Leadership skills
- Adaptability and flexibility
- Sales strategies
- Marketing techniques
- Client relationship management
- Customer service excellence
- Technical support expertise
- Support ticketing systems management
- Network troubleshooting
Certification
- Peplink Certified Associate, 2025
- Peplink Certified Sales Associate, 2025
- Adobe Certified Professional in Graphic Design & Illustration Using Adobe Illustrator, 2024
- Adobe Certified Professional in Visual Effects & Motion Graphics Using Adobe After Effects, 2023
- Adobe Certified Professional in Visual Design Using Adobe Photoshop, 2022
- Adobe Certified Professional in Video Design Using Adobe Premiere Pro, 2021
Languages
English
Native or Bilingual
Czech
Limited Working
Timeline
Technical Support Analyst
Connecta Satellite Solutions
08.2025 - Current
Product Device Analyst
Connecta Satellite Solutions
07.2023 - 08.2025
Owner/Operator
Kepecz Boat Cleaning
04.2021 - 06.2025
Cashier
Five-O Donuts
04.2021 - 06.2025
Cashier
China Wok
04.2021 - 06.2025
High School Diploma - undefined
Pine View School
Associate of Arts - Criminology
Tallahassee State College