Thomas Plummer
Outside Sales Representative
Yukon,OK
Summary
Results-oriented Account Manager with an record of securing clients and exceeding sales goals. Proficient in using CRM tools to enhance customer relationships and streamline sales processes. Technically savvy and knowledgeable in a range of software products. Experience managing a team for optimal facilitation of clients needs and promotion of products and services.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Technical Support Analyst
Paycom Payroll LLC
12.2023 - Current
- Assisting clients with a number of technical issues regarding their time clocks and accounts via phone queue and email.
- Utilizing product knowledge to educate client in areas unfamiliar.
- Providing Tier 1 Technical support to internal Paycom employees.
- Leading the implementation of time clock services to new clients through educating and assisting with setup.
- Performing weekly inventory management duties: shipping, receiving, prepping, etc.
- Following up with clients on an as needed basis to ensure issues have been effectively resolved.
- Collaborating with other analysts and leadership via weekly meetings to develop solutions, discuss issues and bond as a team.
Account Manager
Scott Brown Media Group LLC.
5 2021 - 10.2023
- Developed solid client relationships and fulfilled needs utilizing strong product knowledge.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Streamlined internal processes for better efficiency in account management tasks.
- Educated self and team in knowledge of product and processes.
- Maintained professional work environment with exemplary client service.
Worship Director
Foley Assembly Of God
08.2020 - 02.2022
- Worked with a team of musicians and staff to ensure a successful church service.
- Selected music, coordinated practices and conveyed the flow of the service to musicians and audio-visual volunteers.
- Researched and implemented technical knowledge to optimize both audio and video systems.
- Acted as consultant to leadership by presenting equipment needs and budgeting.
- Enhanced attendee experience through the use of music, lighting and engagement.
Studio Manager
Forge Recording LLC.
08.2019 - 03.2020
- Utilized strong interpersonal skills in order to connect with clients and better identify their needs.
- Utilized phone and email to connect with clients and associates.
- Updated schedule via Google calendar to indicated client sessions, maintenance calls, etc.
- Engineered client recording sessions utilizing strong understanding of recording principles and software.
Education
Bachelor of Science - Audio Production
University of Valley Forge
08.2013 - 05.2019
Skills
Microsoft Office Suite
Timeline
Technical Support Analyst
Paycom Payroll LLC
12.2023 - Current
Worship Director
Foley Assembly Of God
08.2020 - 02.2022
Studio Manager
Forge Recording LLC.
08.2019 - 03.2020
Bachelor of Science - Audio Production
University of Valley Forge
08.2013 - 05.2019
Account Manager
Scott Brown Media Group LLC.
5 2021 - 10.2023
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