Mina Boules
Antioch,Tennessee
Summary
Results-driven professional with experience in customer service, sales, and client relationship management. Proven ability to achieve targets, understand customer needs, and deliver tailored solutions. Skilled in communication, problem-solving, and providing excellent service to enhance customer satisfaction and support business growth.
Overview
9
9
years of professional experience
Work History
Personal Banker ( part time )
TRUIST
Nashville, Tn
09.2025 - Current
- Assisted customers with opening accounts, loans, and banking services
- Built strong relationships with clients to understand financial needs
- Promoted and sold banking products (credit cards, loans, savings accounts)
- Achieved sales targets and contributed to branch performance
- Provided financial advice and suitable product recommendations
- Handled customer inquiries and resolved issues efficiently
- Ensured compliance with bank policies and financial regulations
- Maintained accurate customer records and transaction documentation
Senior Sales
J&MSales
Nashville, Tn
08.2025 - Current
- Assisted customers in selecting suitable products based on their needs
- Achieved daily and monthly sales targets and contributed to store revenue growth
- Provided excellent customer service and handled complaints professionally
- Supported and guided junior sales staff to improve performance
- Maintained strong product knowledge to effectively promote items
- Ensured proper product display and store organization
- Monitored stock levels and reported shortages to management
- Prepared sales reports and shared customer feedback with the team
Teller
Garda World Cash Logistics .
01.2025 - 08.2025
- Process high-volume cash transactions, deposits, and withdrawals with accuracy and efficiency.
- Balance daily cash drawer and reconcile discrepancies in compliance with company procedures.
- Verify and prepare currency and coin deposits for commercial clients and financial institutions.
- Maintain strict adherence to security protocols and company policies to safeguard assets.
- Operate money counters, coin sorters, and other specialized cash-handling equipment.
- Collaborate with team members to ensure smooth daily operations and timely completion of client requests.
- Demonstrate strong attention to detail and integrity in handling confidential financial information.
- Assist in reporting irregularities or suspicious activities in accordance with company and regulatory standards.
Customer Service A
Walgreens
10.2024 - 06.2025
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Assisted customers with product selection, order entry, and payment processing.
- Assisted with training new employees on the company's procedures for handling customer inquiries.
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
- Computed sale prices and totaled purchases with POS system or cash register.
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner.
- Processed payments accurately according to company guidelines while maintaining high levels of security.
- Loaded, unloaded and stocked daily shipments and weekly truck deliveries.
- Followed up with customers to support satisfaction and resolve any issues.
Supervisor
National Bank of Egypt (NBE)
10.2019 - 06.2024
- Initially worked as a teller, then I was transferred to the customer service department and here I was promoted to a senior banker, then a supervisor for all of upper egypt.
- My job is to follow up on the work teams in the retail banking sales department dedicated to achieving the bank goals for loans and credit cards, follow up on the workflow, coordinate, with the various departments to help with workflow, communicate with the risk department dedicated to granting us approval for loans and credit cards to discuss them in the event of any objection from them to the clients files.
- Train new employees on how to deal with clients and achieve the bank goals according to the policy.
- Monthly meetings to discuss problems and provide suggestions for solving them.
- Coordinate with the retail loans and credit card operations department to quickly add funds to the accounts of the borrowing clients if the work requires it.
- Follow up on the files of clients who lend large amounts exceeding five million and present them to the person responsible for managing large projects.
- Participate in detecting money laundering operations through continuous follow-up with the various work departments.
micro small business
intesa san paolo bank
06.2018 - 06.2019
- Evaluate loan applications from small business owners to determine their creditworthiness and likelihood of repayment.
- Conduct financial analysis and review business plans to assess the viability of loan requests.
- Collaborate with other bank departments to gather necessary documents and information for loan processing.
- Communicate with clients to discuss loan terms, answer questions and provide guidance throughout the application process.
- Monitor the performance of existing loans including reviewing financial statements and conducting site visits to ensure compliance with loan agreements and indentify any potential risks.
Accountant
Bio - genca pharmaceuticals
05.2017 - 03.2018
- Maintained detailed records of all financial transactions including journal entries and account reconciliations.
- Performed reconciliations between bank accounts and internal ledgers.
- Calculated and documented payroll data for processing.
- Managed accounts payable and receivable functions, ensuring timely payments of invoices.
- Managed accounts receivable and accounts payable, assisting with transactional-level tasks.
- Developed monthly closing procedures to ensure timely completion of month-end close activities.
- Reviewed general ledger accounts for accuracy and completeness of information.
Education
Bachelors degree - accounting and administration
egyptSkills
- Customer service
- Problem resolution
- Customer support
- Team collaboration
- Refunds and exchanges
- POS system operation
- Customer relationship management (CRM)
- Sales closing
- Negotiation
- Assertiveness
- Employee management
- Account management
- Computer skills
- Time management abilities
- Teamwork and collaboration
- Active listening
- Problem-solving abilities
- Team building
- Organizational skills
Languages
- Arabic Fluent
- English Fluent
Timeline
Personal Banker ( part time )
TRUIST
09.2025 - Current
Senior Sales
J&MSales
08.2025 - Current
Teller
Garda World Cash Logistics .
01.2025 - 08.2025
Customer Service A
Walgreens
10.2024 - 06.2025
Supervisor
National Bank of Egypt (NBE)
10.2019 - 06.2024
micro small business
intesa san paolo bank
06.2018 - 06.2019
Accountant
Bio - genca pharmaceuticals
05.2017 - 03.2018