Summary
Overview
Work History
Certification
Timeline
Generic

MINA RIZK

Fountain Valley,CA

Summary

To join a strong professional bank in a fast-paced environment and on challenging tasks that meet my competencies, capabilities and skills. My short term goals are to gain practical experience by applying the knowledge I acquired and to enhance and strengthen my leadership, teamwork and innovation skills on real life.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Head of Corporate Business Support Unit - Manager

FABMISR
01.2023 - 06.2024
  • Checks and approves corporate transactions and applications as per the granted authorities to ensure that work is error-free and adheres to policies and procedures
  • Validates and signs various requests and transactions according to the authority matrix
  • Process and procedures management for corporate operations departments
  • Monitors all corporate transactions and follows up on the control reports to ensure adherence to policies and procedures
  • Follow up and ensure approvals are received for any deviations from set risk management guidelines
  • Follow up and ensure approvals are received deviations and discretions from the approved guidelines and investment policies
  • Manages subordinates' personnel related issues and provides performance improvement opportunities aligned with work requirements

Operations Manager

FABMISR
01.2016 - 12.2023
  • Maintains the relationships with customers and handles complaints to reach their satisfaction and ensure high level of service excellence presented to branch clients
  • Ensure detection and reporting of suspicious money laundering operations and processing of all transaction as per KYC and compliance policies
  • Acting as the Compliance Representative, and Money Laundering Reporting Officer for the branch role is entitled to ensure Branch abidance to Regulations, AML/KYC Policy, and Bank policies & Procedures, including but not limited to: Operations and Account Opening monitoring, and reporting any suspicious behaviors to the Compliance Officers; Promote and contribute Compliance awareness through ensuring awareness of the branch staff of concerned Regulations, policies and procedures
  • Ensures accurate and speed flow of all transactions performed by customer service and approves related and required documents within the set limit
  • Fellow up & review payroll/Checkbooks/electronic cards/Pins and other related custodies
  • Reviews all documents and ensures completeness of new accounts files to be ready for approval; daily/weekly/monthly discrepancies and rectifying them (responsible for right first time culture)
  • Reviews and approve authenticity and completion of necessary documentation needed at all business types associated to the RM service and sales area and seniors RMS
  • Ensures processing and logging/reconciliation of customers' service requests and daily reports of Service RMS
  • Ensures managing the cash inventory in the branch within the approved limits
  • Executes regular inventory check of non-cash custodies and ensures presenting required reports

Senior Customer Service Representative

Bank Audi
01.2011 - 12.2015

Head Teller

Bank Audi
01.2009 - 12.2010

Teller

Bank Audi
10.2006 - 08.2007

Certification

  • Summer training course at Misr America International Bank
  • Money laundering course at EBI-Egyptian banking institution.
  • Money forgery course at EBI-Egyptian Banking institution.
  • Operation Risk course

Timeline

Head of Corporate Business Support Unit - Manager

FABMISR
01.2023 - 06.2024

Operations Manager

FABMISR
01.2016 - 12.2023

Senior Customer Service Representative

Bank Audi
01.2011 - 12.2015

Head Teller

Bank Audi
01.2009 - 12.2010

Teller

Bank Audi
10.2006 - 08.2007

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MINA RIZK