Mina Ghazi
Katy,USA
Summary
Proficient in financial services and banking, specializing in branch management and operational efficiency. Expertise in employee training, risk management, and strategic business development. Proven ability to build relationships and engage with the community, resulting in enhanced customer loyalty and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Relationship Banker – Manager on Duty Vice Preside
JPMorgan Chase
Katy, TX
06.2022 - Current
- Lead a high-performing branch team in delivering exceptional financial solutions, ensuring superior customer service and operational excellence.
- Drive branch profitability by setting strategic sales goals, analyzing performance metrics, and implementing effective business development strategies.
- Cultivate and maintain strong relationships with clients, deepening customer loyalty and increasing wallet share through tailored financial advice and solutions.
- Coach and develop staff through regular performance evaluations, training programs, and career development planning, resulting in improved employee engagement and productivity.
- Collaborate with partners across business lines-Business Banking, Home Lending, and Wealth Management-to deliver holistic financial strategies for clients.
- Oversee compliance, risk management, and audit readiness by adhering to internal policies and regulatory requirements.
- Champion a culture of accountability, diversity, and community involvement to align with company values and enhance branch reputation.
SENIOR ASSISTANT BRANCH MANGER & OPERATIONS SUPERVISOR
LIBERTY BANK
New Haven, CT
06.2015 - 03.2022
- Manages priorities through planning and execution to drive all aspects of branch performance.
- Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience and making banking easy for everyone.
- Create strong partnerships and work with branch partners, including Financial Advisors, Home Lending and Business Banking, to grow deposits and investment.
- Manage employee performance and provide constructive feedback with a focus on employees' long-term career growth.
- Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
- Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
ASSISTANT BRANCH MANAGER
AL-RAFIDAIN BANK
Baghdad, Iraq
08.2011 - 02.2015
- Successfully maximized efficiency through effective resource allocation and employee management.
- Build partnerships with local businesses to build the brand in the local market area through strong community involvement.
- Build relationships by promoting a client/customer centered organization and proactively addressing customer needs.
- Create an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture.
- Address client issues promptly and effectively.
- Manage and coach branch employees to engage customers.
- Actively identify, coach, develop, motivate, and support employees so that they can provide superior service to every customer.
- Work with individual bankers and Associate Bankers to identify customer needs.
- Bring out the best in the branch employees by providing training, coaching, and motivating them to become strong culture carriers and collaborators between all lines of business.
- Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures, and processes.
- Drive deposits & investments growth for the branch.
- Create branch-specific strategies to grow the business.
- Use reporting to identify high potential and at-risk customers.
- Leverage and understand the generated Branch Scorecard to identify drivers and strategies to be successful.
Account Manager
Rayet Alshams LTD
Baghdad, Iraq
02.2008 - 04.2011
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
Education
Associate Degree of Science - undefined
Gateway Community College
08.2017
Bachelor of Science - Business/Management Information Systems
University of Baghdad
12.2003
Skills
- Financial Services & Banking
- Team Leadership
- Branch Management
- Operations Management
- Employee Training & Development
- Customer Satisfaction
- Bank Compliance
- Community Outreach
- Research & Analysis
- Financial Systems
- Business Administration
- Strategic Communications
- Business Development
Certification
- NMLS# 1614323
- Notary Public
- SIE
- Series 6
- Series 63
- AML Certificate
LANGUAGES
Arabic Bilingual
English Fluent
Spanish Beginner
Timeline
Relationship Banker – Manager on Duty Vice Preside
JPMorgan Chase
06.2022 - Current
SENIOR ASSISTANT BRANCH MANGER & OPERATIONS SUPERVISOR
LIBERTY BANK
06.2015 - 03.2022
ASSISTANT BRANCH MANAGER
AL-RAFIDAIN BANK
08.2011 - 02.2015
Account Manager
Rayet Alshams LTD
02.2008 - 04.2011
Associate Degree of Science - undefined
Gateway Community College
Bachelor of Science - Business/Management Information Systems
University of Baghdad