Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Certification
Timeline
Generic

Mina Haydari

Stone Mountain,GA

Summary

Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Catering Manager

Tabansweets
Atlanta, Georgia
01.2024 - Current
  • Monitored budgets for catering services and implemented cost-saving measures when necessary.
  • Developed innovative ideas for themed parties or buffets based on client needs.
  • Resolved customer complaints quickly and efficiently.
  • Reviewed invoices from vendors after each event and approved payment when appropriate.
  • Resolved customer complaints promptly and professionally while maintaining good relations with clients.
  • Developed strategies to maximize customer satisfaction and increase sales in catering services.
  • Ensured the quality of ingredients used in meals served at catered events.
  • Assisted in setting up tables, chairs, decorations prior to a catered event.

Customer Care Representative

State Farm
Lilburn, GA
09.2023 - 01.2024
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
  • Built sustainable relationships of trust through open communication with customers.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Youth Counselor

Friends of Refugees
Clarkston, GA
05.2023 - 08.2023
  • Encouraged development of relevant skills to help overcome specific concerns.
  • Educated families about available community resources for their children's needs.
  • Organized recreational activities that promote physical activity and healthy lifestyle choices.
  • Transported and supervised youth to facilitate off-site appointments and recreational activities.
  • Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
  • Planned and completed group projects, working smoothly with others.

VOLUNTEER - Spread Love Community

Erzurum, Turkey
02.2018 - 01.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Maintained schedule of class assignments to meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Interpreter/Student

  • Adjusted translations to students' cognitive level and collaborated with other educational team members as necessary.
  • Proofread, edited and revised translated documents.
  • Interpreted conference calls and other workplace communications in real-time.
  • Interpreted verbal conversations between individuals with limited English proficiency.

Education

HIGH SCHOOL DIPLOMA -

Clarkston High school

Skills

  • Business & Finance
  • Basic Math Skills
  • Attention to Detail
  • Creativity
  • Ability To Multitask
  • Negotiation
  • Time Management
  • Teamwork
  • Customer Service
  • Email Correspondence
  • Data Entry
  • Appointment Scheduling
  • Payment Processing
  • Customer Relationship Management
  • Problem Resolution
  • Computer Skills
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Event planning proficiency
  • Menu tastings
  • Catering consultation
  • Special Diet Menu
  • Healthy diet

Languages

Persian
Native/ Bilingual
Turkish
Native/ Bilingual
Dari
Native/ Bilingual

Volunteer Experience

Spread Love Community, Erzurum, Turkey, February 2018 - January 2019

Certification

  • Insurance agent license

Timeline

Catering Manager

Tabansweets
01.2024 - Current

Customer Care Representative

State Farm
09.2023 - 01.2024

Youth Counselor

Friends of Refugees
05.2023 - 08.2023

VOLUNTEER - Spread Love Community

02.2018 - 01.2019

Interpreter/Student

HIGH SCHOOL DIPLOMA -

Clarkston High school

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Mina Haydari