Mina Kirkland
Greenville,SC
Summary
Results-driven professional with expertise in effective communication and meticulous attention to detail. Proficient in conflict resolution, compliance management, and relationship building. Dedicated to improving team performance and customer satisfaction in dynamic environments.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Office Manager, Personal Assistant
Atchison Bonding Co
08.2012 - 01.2024
- Greeted customers and answered phone inquiries, fostering positive interactions and enhancing customer service.
- Managed incoming and outbound emails, including monthly bondsman reports and affidavits.
- Processed daily bond payments, managing collections and notifying clients of missed payments to maintain financial accuracy.
- Quoted bond premiums according to agreements and negotiated deferred payment arrangements.
- Reviewed and confirmed accuracy of defendants' paperwork upon release, ensuring compliance and smooth processing.
- Routed necessary paperwork and filed motions with courts via post office or in-person delivery.
- Maintained compliance by ensuring bondsman documents were updated across all counties.
- Notarized documents for submission to police departments and court offices.
Sales/Customer Service Representative
Sprint PCS Store
Greenville, SC
06.2011 - 02.2012
- Executed targeted sales strategies for cell phones, tablets, electronics, and accessories, contributing to revenue growth.
- Provided product knowledge and guidance to customers, improving purchasing decisions.
- Resolved customer complaints and issues through effective communication, ensuring satisfaction.
- Educated customers on new devices and features to enhance user experience.
- Provided technical support and triaged in-store repairs while achieving monthly sales goals.
- Managed store collateral and maintained client relationships to maximize engagement.
- Processed bills and phone payments efficiently to ensure customer satisfaction.
Tech Support
Alorica/Samsung
Simpsonville, SC
08.2009 - 11.2010
- Provided tech support for company users, addressing IT problems and managing account maintenance efficiently.
- Resolved escalated customer calls, ensuring prompt and efficient support.
- Ensured resolution of customer issues within designated time frames while delivering exceptional service.
- Troubleshot and resolved issues with television monitors, home appliances, Blu-ray players, and home theater systems.
- Registered products for new customers, improving user experience and facilitating better product usage.
Medical Assistant
New York Hospital Of Queens
Flushing, NY
06.2006 - 05.2009
- Administered injections, medications, and treatments based on physician instructions.
- Assisted healthcare professionals in examinations and procedures, ensuring patient comfort and safety.
- Provided patient care by documenting vital signs and histories prior to examinations.
- Coordinated patient appointments and optimized flow in high-volume clinic.
- Facilitated insurance verification to streamline patient admissions.
- Prepared examination rooms for procedures, maintaining cleanliness and readiness.
- Managed patient records using electronic health record systems to ensure accuracy.
- Conveyed messages from patients to physicians to address concerns efficiently. from patients to physicians regarding concerns and treatment updates.
Education
Medical assistant -
Plaza College
Jackson Heights, NY01-2006
General Diploma -
Flushing High Highschool
Flushing, NY01-2005
Skills
- Attention to detail
- Effective communication
- Customer support and relations
- Project coordination
- Conflict resolution
- Appointment management
- Problem solving
Certification
SC Notary Public, 03/21/26
Timeline
Office Manager, Personal Assistant
Atchison Bonding Co
08.2012 - 01.2024
Sales/Customer Service Representative
Sprint PCS Store
06.2011 - 02.2012
Tech Support
Alorica/Samsung
08.2009 - 11.2010
Medical Assistant
New York Hospital Of Queens
06.2006 - 05.2009
Medical assistant -
Plaza College
General Diploma -
Flushing High Highschool