MINA KOOH SONG

• Provided excellent customer service by addressing inquiries and resolving issues promptly.
• Maintained accurate cash drawer, ensuring proper change and balancing at shift end.
• Processed customer transactions efficiently using point-of-sale systems.
• Collaborated with team members to streamline checkout processes, improving efficiency.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Answered questions about store policies and addressed customer concerns.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Contributed to significant decrease in queue times by streamlining checkout process.
• Reduced processing errors by meticulously following transaction procedures.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Fostered positive customer relations by resolving complaints and inquiries promptly.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Enhanced customer loyalty by participating in rewards program enrollment.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent
• Delivered exceptional customer service, ensuring satisfaction and repeat business.
• Collaborated with kitchen staff to streamline order delivery processes.
• Maintained cleanliness and organization of dining areas to enhance guest experience.
• Trained new servers on menu knowledge and service protocols for improved efficiency.
• Managed multiple tables simultaneously, prioritizing tasks in high-pressure environments.
• Implemented upselling techniques, increasing overall sales during shifts.
• Resolved customer complaints promptly, fostering positive guest relationships.
• Assisted in inventory management, ensuring adequate stock levels for smooth operations.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Streamlined order-taking process to minimize wait times for diners.

Outbound Singles Pack and Pick

• Expert in Smart Pac, PPMix, Singles Smalls and CW 1000 packing (manual and automatized packing).
• Expert in Outbound Problem Solve Packing.
• CPT lead (Critical Pulled Time), problem solve lead.
• Trained for Outbound picking.
• Trained in SCC staffing software as Process Guide.
• Support as Process Guide in CW1000.
• Ambassador to train new associates.
• Led training sessions for new associates on safety protocols and operational procedures.
• Followed procedures at all times for personal and team safety.

• Developed personalized fitness programs tailored to individual client goals and capabilities.
• Conducted one-on-one training sessions, ensuring proper form and technique for maximum safety and effectiveness.
• Implemented nutritional guidance to support client health and fitness objectives.
• Monitored client progress, adjusting workout plans to optimize performance and results.
• AFAA/NASM certified

• Designed visual concepts for various media.
• Collaborated with clients to understand project requirements and deliver tailored design solutions.
• Crochet Art Designer

Technical Support Department

Activities:

• Development of Validation Protocols in Production Processes.
• Execution of Process Validation.
• Specialist in Validation of Cleaning of production equipment.
• Technical Support to the Production Area.

Quality Control of Final Product Department

Activities:

• Chemical and physical analysis of finished product for release in line
• Conducted qualitative and quantitative analyses to support drug development initiatives.
• Developed and validated analytical methods in compliance with regulatory standards.
• Collaborated with cross-functional teams to ensure project timelines and quality standards were met.
• Trained junior analysts on laboratory techniques and best practices to enhance team performance.

New Products Development Department (Analytical)

• Developed innovative analytical methods for compound characterization and stability testing.
• Led cross-functional teams to identify process efficiencies and enhance research outcomes.
• Conducted in-depth data analysis to support formulation development and regulatory submissions.
• Mentored junior chemists in laboratory techniques, ensuring adherence to safety protocols and quality standards.
• Validation of analytical methods.
• Stability study of finished products.
• Transfer of analytical methodologies.
• Analysis of finished product for release.
• Raw Materials Analysis
• Standardization of Raw Materials.
• Internal Quality Systems.
• Development of analytical methodologies for testing, determination of degradation and dissolution products.
• Technical support to the area of pharmaceutical development in new formulations.
• Integral Responsability.