Jemina Taylor
Flushing
Summary
Dedicated administrative professional with strong experience in front desk operations, patient admissions,
and healthcare facility support. Proven ability to manage multi-line phone systems, operate EMR/EHR systems, maintain HIPAA
compliance, and deliver excellent patient service. Seeking to leverage skills in a dynamic healthcare
administration role
Overview
4
4
years of professional experience
Work History
PSR
CityMD
04.2024 - Current
- Provide customer service to patients and their families, ensuring a smooth patient flow.
- Communicate and assist the medical team with maintaining patient satisfaction and smooth operations.
- Help maintain an organized and welcoming environment for patients.
FRONT DESK / RECEPTIONIST
Fairview Nursing Care Center
12.2023 - 02.2024
- Managed patient admissions and discharges, ensuring smooth front desk operations in a long-term care facility.
- Assisted floor management and secured facility access per health compliance protocols.
- Handled sensitive documents and maintained accuracy in electronic and physical records.
- Provided high-quality customer service to patients, families, and medical staff.
- Managed multi-line phone systems, directed calls, and took detailed messages for clinical staff.
SALES ASSOCIATE
International Shoppes
11.2023 - 01.2024
- Provided excellent customer service to domestic and international customers.
- Assisted customers in finding and selecting products.
- Performed cleaning tasks, maintaining store neatness and organization.
- Operated cash register and POS systems to process purchases and returns.
RECEPTIONIST
Drybar
08.2022 - 10.2023
- Greeted and checked in guests, ensuring a positive customer experience.
- Managed appointment scheduling, confirmed bookings, and coordinated with stylists.
- Handled cash and credit card payments accurately and processed customer transactions.
TEAM MEMBER
Target
01.2021 - 08.2022
- Assisted guests with shopping needs and checkout processes while maintaining store inventory.
- Provided excellent customer service and resolved issues to ensure a satisfying experience.
Education
Associates - Psychology
LaGuardia Community College
Long Island City, NY06.2023
Bachelor - Psychology
Queens College
Flushing, NYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Verbal communication
- Problem resolution
- Organization and time management
- Active listening
- Computer skills
- Multitasking Abilities
Timeline
PSR
CityMD
04.2024 - Current
FRONT DESK / RECEPTIONIST
Fairview Nursing Care Center
12.2023 - 02.2024
SALES ASSOCIATE
International Shoppes
11.2023 - 01.2024
RECEPTIONIST
Drybar
08.2022 - 10.2023
TEAM MEMBER
Target
01.2021 - 08.2022
Associates - Psychology
LaGuardia Community College
Bachelor - Psychology
Queens College