Pamela Shockley
Delmar,DE
Summary
Motivated to support patient medical and office needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in Insurance processes and verification.
Overview
23
23
years of professional experience
1
1
Certification
Work History
PSR
TIDALHEALTH PRMC
Salisbury, MD
04.2016 - Current
- Answer multi-lined phones and either direct the caller to the appropriate party or handle the callers needs personally.
- Greet patients upon arrival, sign them in and obtain insurance information and any other data.
- Responsible for making sure patients are provided with Intake and New Patient forms as well as copies of our office policies and legally required documents.
- Processing of payments from patients for co-pays and uninsured visits.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments
- Checked daily doctor schedules and verified insurance.
- Charts prepared over 1 week in advance to ensure that patients have completed required labs and other testing.
- Scanning of patient records.
- Assisting with the training of new hires which sometimes requiring to travel to other office locations.
Customer Service Representative/Front Desk Associate
HILTON SUITES
Ocean City, MD
04.2009 - 04.2016
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Set guest and group reservations and processed check-ins and check-outs.
- Responded to inquiries and room requests made online, by phone or email.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored reservations to track incoming parties and special events.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Insurance Claims Processor/Customer Service Representative
SHOCKLEY FINANCIAL GROUP
DELMAR, MD
03.2013 - 09.2013
- Reviewing of Insurance Policies to determine coverage.
- Prepare insurance claim forms or related documents and review them for completeness.
- Post or attach information to claim file along with data entry.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Making contact with the insured and or other involved persons to gather missing information.
- Answering of busy phone lines, organized files, faxing of documents and various other office duties.
Customer Service Representative
CREDIT PLUS
Salisbury, MD
08.2002 - 05.2008
- Answered busy multi-lined telephone while multi-tasking with other responsibilities.
- Compiled ad analyzed credit information gathered by investigation.
- Interviewed credit applicants via telephone in order to obtain personal and financial data needed to complete consumer credit file.
- Data entry,routing of internal faxes and assigned work request to other Customer Service Reps.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld privacy and security requirements established by FCRA and regulatory agencies.
Education
High School Diploma -
Snow Hill High School
Snow Hill, MD06.1993
Some College (No Degree) - Office Management
Delaware Technical And Community College - Owens
Georgetown, DESkills
- Friendly, positive attitude
- Training & Development
- Clerical support staff
- Office administration
- Scheduling appointments and data processing
- Expert in Insurance processing and verifications
- Always eager to learn & try new things
- Problem resolution skills
- Multi-tasking abilities
Certification
- Nursing Assistant Training - 2015
- Certified Phlebotomy Technician-2015
- Certified EKG Technician -2015
Timeline
PSR
TIDALHEALTH PRMC
04.2016 - Current
Insurance Claims Processor/Customer Service Representative
SHOCKLEY FINANCIAL GROUP
03.2013 - 09.2013
Customer Service Representative/Front Desk Associate
HILTON SUITES
04.2009 - 04.2016
Customer Service Representative
CREDIT PLUS
08.2002 - 05.2008
High School Diploma -
Snow Hill High School
Some College (No Degree) - Office Management
Delaware Technical And Community College - Owens