Minal Maisuria
Edison,NJ
Summary
Resourceful and highly organized Professional healthcare service provider with over 6 years of experience in patient support and administrative functions. Skilled in managing patient interactions, scheduling, and medical records with strong focus on accuracy and efficiency. Proven expertise in clinical operations support, specializing in specialty medication coordination, 'Code Tray' emergency readiness, and pharmaceutical distribution. Known for effective team collaboration, adaptability to changing needs, and consistently achieving results.
Overview
12
12
years of professional experience
Work History
Patient Services Associate – Pharmacy Department
RWJBarnabas Health
Livingston, NJ
09.2025 - Current
- Clinical Operations Support: Provide technical and clerical assistance to Registered Pharmacists in the preparation, dispensing, and distribution of medications for a diverse patient population, including neonatal, pediatric, and geriatric groups.
- Specialty Medication Coordination: Manage high-priority delivery tickets and documentation for specialty drugs such as Vivitrol, ensuring strict adherence to delivery timelines and provider office accuracy.
- Inventory & Supply Chain Management: Facilitate hospital-wide "Code Tray" logistics by maintaining a consistent supply of emergency trays and managing returns to ensure 100% hospital readiness for urgent care scenarios.
- Hazardous Materials Handling: Actively maintain the non-sterile hazardous room and equipment, adhering to strict safety protocols for handling sensitive pharmaceutical environments.
- Quality Assurance & Compliance: Maintain comprehensive QA logs and documentation within the Simplify system; perform routine cleaning and maintenance of critical pharmacy equipment, including Unitdose and Fluidose systems.
- New Patient Onboarding: Initiate and organize initial paperwork and care plans for "NEW START" patients, serving as the primary contact to ensure a seamless entry into pharmacy services.
Front Desk Manager
Hospitality Industry
Freehold, NJ
03.2018 - 03.2020
- Managed guest check-in and check-out procedures, reservations and payments.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Corrected guest issues promptly with knowledgeable and friendly service.
Medical Receptionist
Oaktree Patient Care
Edison, NJ
05.2017 - 03.2018
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Processed patient payments and scanned identification and insurance cards.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Laboratory Technician
Accurate Diagnostics Lab
Piscataway, NJ
03.2014 - 03.2015
- Completed lab tests and communicated results to supervising staff.
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Gathered biological samples for laboratory tests.
Education
Certification - Software Quality Assurance
H2K Infosys
Alpharetta, GA01-2023
Certification - Phlebotomy And EKG Technician
AIMS Education
Piscataway, NJ06-2013
Bachelor of Science - Computer Science And Programming
Gov. Science College
Valod, Gujarat, India07-2010
Skills
- Medication dispensing
- Team coordination
- Regulatory compliance
- Electronic health records
- Problem-solving
- Administrative and office support
- Medical services administration
- Administrative skills
- Charting expertise
- Data entry
- EKG set up and monitoring
- Phlebotomy
- Electrocardiography (EKG)
- Hospitality services
- Patient scheduling
- Specimen processing
- Sample collection techniques
- Chemical identification
Timeline
Patient Services Associate – Pharmacy Department
RWJBarnabas Health
09.2025 - Current
Front Desk Manager
Hospitality Industry
03.2018 - 03.2020
Medical Receptionist
Oaktree Patient Care
05.2017 - 03.2018
Laboratory Technician
Accurate Diagnostics Lab
03.2014 - 03.2015
Certification - Phlebotomy And EKG Technician
AIMS Education
Bachelor of Science - Computer Science And Programming
Gov. Science College
Certification - Software Quality Assurance
H2K Infosys