Lourdes Padilla
Baldwin Park
Summary
Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues, and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Productive customer services experienced in overseeing inventory management, compounding and drug dispensing. Skilled in auditing medication orders and driving accuracy. Knowledgeable in all aspects of pharmaceutical compounding and drug interactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Rep Pharmacy Specialty customer Services position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
REP 1 Pharmacy Specialist Customer Services
CVS HEALTH CORPORATION
07.2021 - 08.2022
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Performed technical processes required to dispense medications to patients.
Custodian
ASPCA/ Animal Care Center Clinic
08.2015 - 11.2015
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Reported damages and hazardous conditions to management for further action.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Preformed duties with attention to detail , accuracy, follow-through, and courtesy.
- Prepared, sterilized, and disinfected surgical equipment.
Childcare Provider
Georgina Alarcon
12.2014 - 08.2015
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Encouraged children to develop healthy social and emotional skills.
- Utilized positive reinforcement techniques to encourage good behavior.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
In-Home Healthcare Provider
Maria Platas
07.2010 - 12.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Scheduled and coordinated medical appointments.
Education
Associate of Applied Science - Medical Administration Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2020
Skills
- Influenza Prevention and Treatment
- Drug Security
- Human Anatomy
- Medication Side Effect Knowledge
- Patient Profiles
- Policy Management
- Special Instructions
- Medication Dispensing
- Medication Assistance
- Patient Medical Histories
- Safety Guidelines
- Safety Standards
- Customer Satisfaction
- Pharmacy Law
- Prescription Review
- Insurance Requirements
- Medication Therapy Management
- Blood Pressure Measurement
- FDA and ICH Guidelines
- Teamwork and Collaboration
- Serve Customers
- Insurance Coverage Verification
- Patient Compliance Monitoring
- Drug Utilization Reviews (DUR)
- Pharmacy Policies and Procedures
- OTC Recommendations
- PACE Focused Care
- Automated Prescription Fulfillment
- Fill Orders
- Quality Assurance and Control
- Assessing Patient Health
Bilingual / Spanish, read and write
I am native to Mexico. I can speak fluent Spanish, read and write. I can understand full conversations proficient.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
REP 1 Pharmacy Specialist Customer Services
CVS HEALTH CORPORATION
07.2021 - 08.2022
Custodian
ASPCA/ Animal Care Center Clinic
08.2015 - 11.2015
Childcare Provider
Georgina Alarcon
12.2014 - 08.2015
In-Home Healthcare Provider
Maria Platas
07.2010 - 12.2014
Associate of Applied Science - Medical Administration Assistant
Ultimate Medical Academy - Clearwater
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