Mary K. Jones
Shreveport,LA
Summary
Experienced in recruitment, policy development, and office management, I offer a versatile skill set as a Human Resources Specialist. Exceptional multitasking and communication abilities enable effective handling of multiple responsibilities and collaboration with diverse teams. Throughout a 20-year career, consistently prioritized employee relations and received recognition for outstanding performance. Driven by goals, consistently surpassing expectations and going above and beyond for success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hardware Resources
Bossier City, LA
11.2023 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Develop strong product knowledge to provide informed recommendations based on individual customer needs.
- Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Information Services Operator
Caddo Parish School Board
Shreveport, LA
07.2019 - 04.2022
- Manages and maintains the substitute management system Frontline for the entire district
- Manages and maintains the absences of teachers in the Frontline system/database
- Screens, processes, and on-boards and hires all substitute teacher applicants
- Processes bi-weekly payroll for 1500+ substitute teachers
- Troubleshoots database issues, payroll discrepancies, and onboarding process
- Implemented efficient and effective protocol for onboarding applicants and post-hiring materials
- Exhibit strong interpersonal and professional working relationships with administration, principals, staff, and peers.
HR Generalist
Caddo Parish School Board
Shreveport, LA
08.2003 - 07.2019
- Works with food service-specialists, managers, manager helpers, inventory managers/clerks, buyers, truck drivers, technicians, clerks, cashiers and clerical-bookkeepers, secretaries, office clerks, library clerks, LPNs and Nurses
- Also work with professional/management positions and student workers
- Maintains and processes all transactions on these employees from hire, transfer, assignment change, resignation, termination, all leaves, job postings, data entry of open forms, compiles applicant/interview lists and distribute assurance letters and performance evaluations to over 3,500 employees at 76 schools for the parish.
Education
Associate of Science - Business Administration
Bossier Parish Community College
Bossier City, LA05.2017
Skills
- MS Access
- MS Excel
- MS Office
- MS Outlook
- MS Powerpoint
- QuickBooks
- Business Plus Systems
- Frontline Education Systems
- Project Management
- Analytical Thinking
- Staff Management
- Attention to Detail
- Problem-Solving
- Continuous Improvement
- Deadline Adherence
- Customer Service
- Effective Communication
- Employee Retention
- Management Development
- Personnel Engagement
- HR Program Development
- Team Building
- Pre-Employment Screening
- Policies Implementation
- Talent Management
- Training Development
- Conflict Resolution Tactics
- Confidential Document Control
- Recruitment Planning
- Personnel Recruitment
- Training and Mentoring
- Payroll and Benefits Administration
- Employee Onboarding
- Data Evaluation
- Complex Problem-Solving
- Presentation Preparation
- Organizational Development
- Administrative Support
Certification
Technical Competency Certification in Management from Bossier Parish Community College 5/2017
Accomplishments
- 2019/2020 Overall Support Employee of the Year
Timeline
Customer Service Representative
Hardware Resources
11.2023 - Current
Information Services Operator
Caddo Parish School Board
07.2019 - 04.2022
HR Generalist
Caddo Parish School Board
08.2003 - 07.2019
Associate of Science - Business Administration
Bossier Parish Community College