MINA N. GERGES
STATEN ISLAND,NY
Summary
PROFESSIONAL SKILLS: Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in equipment repair and maintenance, Adept at installing network components, adding new lines and configuring components. Able to setup, troubleshoot and optimize peripheral devices. Proficient in updating software and hardware to meet performance demands
Overview
18
18
years of professional experience
Work History
Electronics Technician (part Time)
M&J TECH LLC
01.2023 - Current
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
- Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
- Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
- Terminated and installed end devices such as card readers, motion detectors and cameras.
- Applied basic switch, router and firewall principles.
- Worked with IP video network transmission and factors that impacted video rates and quality.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Maintenance Technician ( Night Shift )
TransCore ( MTA )
06.2021 - Current
- Installs equipment including but not limited to cameras, detectors, controller cabinets
- Installs electrical conductor, data conductor, fiber optic cable, pull boxes, conduit, poles, and foundations
- Connects electrical conductors to power services to energize equipment
- Tests devices to ensure they work correctly
- Prepares and completes reports, logs, and performs shift-to-shift communications in accordance with established policies, procedures, and local practices
- Responds to corrective maintenance requests or alarms within an acceptable time frame
- Diagnoses and repairs hardware, software, and system issues
- Reports the technical status of the system with accuracy and completeness
- Restores equipment to operational status as quickly as possible
- Module or PC Board swap out
- Isolation of faults in units or components
- Field test of units or components; tests devices to ensure they work correctly
- Maintenance of spare equipment and parts following established procedures.
Head Repair Technician
Tech Supplies NJ
01.2019 - 06.2021
- Help design, develop, test, install, and repair electrical and electronic equipment such as
- Communication equipment, Phones, Gaming Console, tablets, laptops , pcs
- Router
- Diagnostic electronic equipment motherboard to detect faulty part, using multi meter, oscilloscope, voltage injection, reading Device blue print , Schematic ,
- Installing, maintenance video surveillance equipment, network communications equipment
- Maintenance to company server , reporting daily repairs through company software
- Train and supervise repair team
Repair Technician
Dudes Repair Electronic Store
03.2015 - 01.2019
- Responsible for troubleshooting and repairing problems within electronic devices and networks
- Effectively provided tune-ups on computers, installed hardware and software onto electronic devices, completed working order for device and data recovery
- Provided services for network installation that consists of cabling, installation, and administration, while linking computers to equipment and repairing circuit boards and wire harness discrepancies.
Desktop Support Technician
Mansour Distribution Co
05.2008 - 01.2015
- Support and maintain organizational computer systems, desktops, and peripherals
- That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance
- Responds to open tickets requests within acceptable time frame.
Accountant
Hany Hegazy Chartered
06.2006 - 09.2006
- Withheld consistent error rate within reporting, payroll administration, and general bookkeeping, while reducing data input time by 50% and decreasing errors by 99%
- Actively tracked expenses, prepared deposits, and maintained reports of all financial data.
Accountant
Metro Market
01.2005 - 01.2005
- Performed accurate data entry to compose profit and loss statements, prepare financial reports, and manage bank reconciliation processes
- Actively monitored and tracked all company costs and submitted quarterly budget forecasts
- Reduced user errors and increase reporting accuracy by overseeing the monitoring of staff expenses.
Education
IT Hardware & Software -
CompTIA A+ 2019
New York, NY2019
Diploma - Marketing, Information
International British Academy
EGYPT2019
Master in Information Technology -
Alexandria University
EGYPT2009
Bachelor of Accountancy - Accounting & Finance
Alexandria University
EGYPT2008
Skills
- Hardware and Software Configuration
- Network Maintenance
- Troubleshooting and Diagnostics
- Equipment Installation
- Electrical Component Evaluation
- Wire Assembling
- Electronic Measurements
- System Monitoring
Timeline
Electronics Technician (part Time)
M&J TECH LLC
01.2023 - Current
Maintenance Technician ( Night Shift )
TransCore ( MTA )
06.2021 - Current
Head Repair Technician
Tech Supplies NJ
01.2019 - 06.2021
Repair Technician
Dudes Repair Electronic Store
03.2015 - 01.2019
Desktop Support Technician
Mansour Distribution Co
05.2008 - 01.2015
Accountant
Hany Hegazy Chartered
06.2006 - 09.2006
Accountant
Metro Market
01.2005 - 01.2005
IT Hardware & Software -
CompTIA A+ 2019
Diploma - Marketing, Information
International British Academy
Master in Information Technology -
Alexandria University
Bachelor of Accountancy - Accounting & Finance
Alexandria University