Mincie Thompson
Spartanburg,SC
Summary
Proven leader and customer service expert from Smokin Wings, adept at fostering positive environments and enhancing business growth. Skilled in inventory management and interactive communication, I excel in driving operational excellence and customer satisfaction. My approach combines organizational abilities with a strong work ethic, significantly contributing to team development and business improvement.
Overview
8
8
years of professional experience
Work History
Deli Clerk
Publix Super Market
Duncan, SC
09.2022 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Creating and scheduling catering orders for incoming customers and businesses.
Assistant Manager
Smokin Wings
Spartanburg, SC
01.2017 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Associate In Website Design - Web Design
Spartanburg Technical College
Spartanburg, SCBachelor Of Business Administration - Business Administration And Management
Winthrop University
Rock Hill, SCHigh School - Web Design
Dorman High School
Roebuck, SC05.2017
Skills
Customer Service
Cleanliness and sanitation
Honesty and Integrity
Strong Work Ethic
Equipment safety
Organizational abilities
Hospitality service expertise
Order taking accuracy
Cash handling proficiency
Product Stocking and Rotation
Inventory Rotation
Product Knowledge
Data Entry
Accurate money handling
Interactive communication skills
Timeline
Deli Clerk
Publix Super Market
09.2022 - Current
Assistant Manager
Smokin Wings
01.2017 - 11.2021
Associate In Website Design - Web Design
Spartanburg Technical College
Bachelor Of Business Administration - Business Administration And Management
Winthrop University
High School - Web Design
Dorman High School