Mincie Thompson
Spartanburg,SC
Summary
Proven leader and customer service expert from Smokin Wings, adept at fostering positive environments and enhancing business growth. Skilled in inventory management and interactive communication, I excel in driving operational excellence and customer satisfaction. My approach combines organizational abilities with a strong work ethic, significantly contributing to team development and business improvement.
Overview
8
8
years of professional experience
Work History
Deli Clerk
Publix Super Market
09.2022 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Creating and scheduling catering orders for incoming customers and businesses.
Assistant Manager
Smokin Wings
01.2017 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Associate In Website Design - Web Design
Spartanburg Technical College
Spartanburg, SCBachelor Of Business Administration - Business Administration And Management
Winthrop University
Rock Hill, SCHigh School - Web Design
Dorman High School
Roebuck, SC05.2017
Skills
Customer Service
Timeline
Deli Clerk
Publix Super Market
09.2022 - Current
Assistant Manager
Smokin Wings
01.2017 - 11.2021
Associate In Website Design - Web Design
Spartanburg Technical College
Bachelor Of Business Administration - Business Administration And Management
Winthrop University
High School - Web Design
Dorman High School
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