Mindee Patterson Duncan
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
Work History
Transportation Operations Manager
Amazon.com PHX Transportation Operations Management
09.2022 - Current
- Achieved top 50 network ranking (42nd) for GYR node in Q1 2024, with 50% of GYR buildings placing in Top 40
- Spearheaded region-wide standardization project overseeing $300K+ in infrastructure improvements
- Facilitated 2 'TA Blended Role Training' sessions for 30 PHX node leaders
- Sponsored TOM and ROC summit 'Working Together' for 70+ leaders
- Led Dayshift Benchmarking calls contributing to Phoenix's consistent top 10 ranking for 12 weeks
- Exceeded Southwest region Volunteer Community Engagement goal (1,211 hours vs 1,200 target) two months ahead of schedule
- Coordinated 6 recruiting events (2 offsite, 4 onsite) as PHX Recruiting POC
- Promoted 3 Area Managers to Operations Managers, 4 L4 to L5 Area Managers
Inventory Control Quality Assurance Manager
Amazon.com CHA2 Fulfillment Center
04.2021 - 09.2022
- Managed team of 50 driving quality metrics throughout the building
- Provided training for two regions regarding the uses of quality metrics and how to utilize efficiently
- Supported LFT1 ICQA during Peak 2021
- Established a permanent Vendor Returns department, leading to a backlog reduction of 30k units
Short Term Assignment Recruiter
Amazon.com Corporate
01.2021 - 04.2021
- Utilized platforms such as LinkedIn, Handshake, etc. to reach out to 13k+ candidates
- Partnered with universities to host online information sessions
- Facilitated interview events for Area Manager candidates throughout the Pacific Northwest region
- Compiled and managed interview results in Sharepoint and cascaded next steps to candidates and peers
Outbound Area Manager
Amazon.com PCA1 Tent IXD
07.2020 - 01.2021
- Successfully launched inaugural tent IXD in Amazon network as an Outbound Manager
- Lead Phase II of the Outbound dock redesign to increase trailer utilization by 17% overall
- Developed five tier one associates to tier three associates
Outbound Area Manager
Amazon.com CHA2 Fulfillment Center
09.2015 - 07.2020
- Managed pick operation of 100+ delivering upon customer promise and operational deadlines
- Partnered with HR Business Partner to develop associate engagement tips for current and new managers - HR manager of the month November 2019 & January 2020
- Partnered with Maintenance to redesign older pick cages for pallet picking. Improvement of cage turnover and safety for associates. - Safety manager of the month February 2020
- Led labor reduction initiative for Outbound Pick department. Reducing 25% of tier three head count for a yearly savings of $161,000 in labor
- Developed two tier one associates to tier three associates
Inventory Control Quality Assurance Process Assistant
- Strategically identified areas with high defect rates and placed trained associates accordingly which yielded a four-thousand-point drop in IRDR for week 51 of Peak 2017
- Selected as a team member for Continuous Improvement Education to develop a more efficient manner of handling mixed freight for the PrEditor processing line
- Selected as an away team ICQA PA trainer for HOU3
Inventory Control Quality Assurance Data Analyst
- Led weekly senior operation quality meetings centered on quality research findings
- Served as an ICQA Research Analyst Trainer for away teams to CMH2, MGE3, JAX3
- Selected as a contributor to network wide Data Analyst Onboarding Handbook
Inbound Support Services Field Representative
- Escalated ISS and Catalog tickets to their respected technical account manager (TAM) in order to ensure that a timely resolution could be reached and meet SLA.
- Managed and documented all items side lined for the ISS Liquidation process
- Provided training for two CMH2 ICQA problem solvers.
- Partnered with multiple departments’ problem solvers to ensure product accuracy
- Maintained a productive partnership with Inbound Operations team, ICQA, et al.
Inventory Control Quality Assurance Associate
- Demonstrated excellent time management skills as a problem solver by prioritizing andons, CDC audits, and trouble tickets based on the effect each has on productivity
- Resolved 33% of all night shift andons, 26% of all ICQA tickets, and submitted 27 ISS related tickets over period of 6 weeks
- Drove safety by coaching peers on safe behaviors and practices
- Communicated opportunities discovered regarding quality to management in ICQA
- Licensed in Order Picker and Reach Truck P.I.T
- Contributed to better bin quality by following all standard work processes and maintaining a DPMO of 0 over an 8 week period
- Selected as a 2016 Ambassador
I.T. Help Desk Attendant
Harbin Clinic
04.2014 - 08.2015
- Answered Help Desk call-in line and directed calls to appropriate departments
- Assisted in Technicians’ scheduling for Monthly, Quarterly PMs
- Designed learning curriculum and held training class for Microsoft Lync
Education
Bachelor of Arts -
Berry College
Rome, Georgia05.2013
Skills
- Microsoft Office Suite
- Problem solving
- Critical Thinking
- Team Work
- Amazon Chime
- Slack
- Communication
- Active Listening
- Interpersonal Skills
- Conflict Resolution
- Mentorship
- Warehouse management
- Fleet management
- Team leadership
- Decision-making
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Customer service
- Time management
Timeline
Transportation Operations Manager
Amazon.com PHX Transportation Operations Management
09.2022 - Current
Inventory Control Quality Assurance Manager
Amazon.com CHA2 Fulfillment Center
04.2021 - 09.2022
Short Term Assignment Recruiter
Amazon.com Corporate
01.2021 - 04.2021
Outbound Area Manager
Amazon.com PCA1 Tent IXD
07.2020 - 01.2021
Outbound Area Manager
Amazon.com CHA2 Fulfillment Center
09.2015 - 07.2020
I.T. Help Desk Attendant
Harbin Clinic
04.2014 - 08.2015
Inventory Control Quality Assurance Process Assistant
Inventory Control Quality Assurance Data Analyst
Inbound Support Services Field Representative
Inventory Control Quality Assurance Associate
Bachelor of Arts -
Berry College
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