Mindha Himbossia
Dallas
Summary
Detail-oriented Administrative Assistant with a commitment to enhancing team efficiency and customer satisfaction. Strong organizational and communication skills support effective management of tasks and client relationships in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Protax Refund
Irving
12.2023 - Current
- Coordinating meeting internally and externally
- Assisting the manager with clients case
- Making inventories
- Processing orders for office supplies
- Bookkeeping services
- Managing invoices for customers
- Answering calls
- Creating CPA and PNL letters
- Data entry
- Calendar management
Debt Collector
MCI Careers
Dallas
05.2023 - 09.2023
- Communicated with customers regarding outstanding debts, explaining repayment options and negotiating payment plans
- Established and implemented debt collection plans, ensuring timely payments and minimizing delinquencies
- Responded to customer inquiries, addressing concerns and resolving issues in a professional and courteous manner
- Maintain accurate records of payment plans, payments received, and customer interactions, ensuring up-to-date and reliable tracking.
Retention Representative
MCI Careers
Dallas
10.2022 - 04.2023
- Delivered exceptional customer service, retaining existing clients and upselling services through effective communication and relationship-building
- Fostered trust and strong relationships with customers, addressing their needs and concerns in a personalized and empathetic manner
- Utilized strong computer navigation and typing skills to efficiently manage customer accounts and resolve issues
- Effectively listened to and addressed customer objections, providing tailored solutions to meet their needs and exceed expectations
- Responded promptly to customer inquiries, resolving issues, and satisfying their needs in a timely and professional manner.
Administrative assistant (Occupational Therapy Department)
Dallas College
Dallas
02.2020 - 08.2020
- Provided personalized support to students, guiding them through application processes and ensuring timely completion
- Maintained organized and up-to-date files, both physical and digital, and assisted with document preparation and distribution
- Supported office staff with various administrative tasks, helping to ensure smooth department operations
- Coordinated meetings and events, including scheduling, catering, and vendor management
- Arranged travel accommodations for staff, ensuring seamless logistics
- Managed office supplies, monitoring inventory and placing orders as needed
- Documented meeting minutes, distributing them to stakeholders and maintaining accurate records
- Processed department invoices, ensuring timely payment and accurate accounting
- Maintained accurate and up-to-date records, performing data entry and reporting as needed
- Provided excellent phone support, answering incoming calls, and addressing inquiries in a friendly and professional manner.
Team Coordinator
Gredia Church
Chad
01.2014 - 04.2017
- Assist Director with monthly/yearly calendar planning
- Coordinate and assist with event planning
- Take meeting minutes
- Record keeping & document managing
Education
Bachelor of Arts - Marketing
University of North Texas
Denton, TX05-2026
Ass.AA - Business Management and Administration
Dallas College Mountain View College
Dallas, TX05-2022
High school diploma or GED -
Skills
- Administrative Expertise
- Operational Acumen
- Communication Mastery
- Problem-Solving
- Team Player
- Organizational Excellence
- Customer Focus
- Sales and Promotion
- Technical Proficiency
Languages
- English, Fluent
- French, Expert
Certification
- Email Marketing
- Inbound Marketing
- SEO(Search Engine Optimization)
Timeline
Administrative Assistant
Protax Refund
12.2023 - Current
Debt Collector
MCI Careers
05.2023 - 09.2023
Retention Representative
MCI Careers
10.2022 - 04.2023
Administrative assistant (Occupational Therapy Department)
Dallas College
02.2020 - 08.2020
Team Coordinator
Gredia Church
01.2014 - 04.2017
Bachelor of Arts - Marketing
University of North Texas
Ass.AA - Business Management and Administration
Dallas College Mountain View College