Mindy A. Mix
Las Vegas,NV
Summary
Dynamic senior leader with a proven track record in elevating customer experience, optimizing frontline operations, and building high-performing teams in fast-paced, high-volume environments. Expertise includes service excellence, workforce leadership, operational efficiency, stakeholder management, and culture transformation. Recognized for enhancing retention rates, streamlining execution processes, and delivering exceptional guest experiences while driving measurable business results. With 20 years of experience as a customer-oriented General Manager, skilled in increasing revenues and expanding margins through meticulous leadership and strategic planning in high-stress settings.
Overview
20
20
years of professional experience
Work History
General Manager, Airport Operations
CLEAR
01.2022 - 05.2026
- Manage 130+ frontline employees operating in 3 terminals and 5 checkpoints at one of nation’s busiest airports
- supervise daily customer-facing operations in rapid-paced, highly regulated environment prioritizing speed, service, and member satisfaction
- Advocated for operations transformation from tier 4 to tier 1 over two years via rigorous service standards accountability and improved team performance
- Diminished turnover from 35% to under 5% by establishing a culture centered on employee engagement and retention.
- Deployed biometric and AI-integrated workflows to advance throughput convenience and improve customer experience.
- Coordinate with TSA airport leadership and airline stakeholders to elevate passenger flow and optimize service delivery
- Managed operational activities during high-profile events such as Super Bowl LVIII, CES, EDC, and Las Vegas Grand Prix.
- Strengthened leadership pipeline with roughly 40 internal promotions
- Achieved 2 prestigious national awards for outstanding service and operational excellence.
Fraud & Risk Analyst
Capital One
01.2019 - 01.2021
- Managed sensitive customer cases requiring strong communication, trust-building, and resolution skills
- Conducted investigations while maintaining compliance, service standards, and timely customer outcomes
- Collaborated across teams to improve case handling and customer confidence
Regional Sales & Event Manager (American Express OPEN)
Geometry Global
06.2010 - 04.2018
- Coordinated customer-facing operations throughout top-tier West Coast and Las Vegas resort and convention venues.
- Supervised regional team of 20, increasing to 50+ during significant national events and high-demand periods
- Streamlined execution of sales activations by optimizing service delivery and staffing processes
- Propelled revenue growth by 213% in first year through strengthened execution and team collaboration
- Revamped lowest-performing region, achieving #1 national ranking within four months
- designated National Manager of the Year for five years in a row
Education
Bachelor of Arts - Political Science & American History
Coursework emphasis: Strategy, Public Policy, Communications, and Organizational Leadership
Skills
- Regional Multi-site Management
- Operations Execution
- Deadline Driven
- Profit and Loss Management
- Labor Cost Controls
- Sales Revenue Enhancement
- Business Growth Strategy
- Strategic Stakeholder Collaboration
- Workforce Management and Motivation
- Staff Training and Professional Development
- KPI Management
- Measurable Goal Setting
Accomplishments
- Built and led a new business division, increasing annual revenue from $100K to $2M+
- Managed teams across sales, production, customer service, and operations
- Earned 12 top-performer sales awards including multiple company-wide honors in the Exhibit Industry
- Proven success leading teams of 100+ employees in high-volume environments
- Repeated history of turning underperforming operations into top-ranked performers
- Delivered sustained double- and triple-digit revenue growth
- Strong operator with commercial mindset: balances people, profit, and performance
- Trusted leader across frontline teams, executive stakeholders, and external partners
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager, Airport Operations - CLEAR
01.2022 - 05.2026
Fraud & Risk Analyst - Capital One
01.2019 - 01.2021
Regional Sales & Event Manager (American Express OPEN) - Geometry Global
06.2010 - 04.2018
Purdue University - Bachelor of Arts, Political Science & American History
HONORS & AWARDS
- National Merit – “Own It”, CLEAR (2024) Recognized for accountability, ownership, and proactive problem-solving aligned with company core values.,
- National Merit – “Our Great People”, CLEAR (2025) Recognized for building an engaged, high-performing, people-first culture.,
- National Manager of the Year, American Express (2012–2016) Awarded five consecutive years for top national leadership and performance excellence.