Mindy BROOKS
CAPECORAL
Summary
Results-driven professional excelling in customer service and team leadership. Proven ability to improve customer satisfaction and enhance staff skills through effective training and development.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Beach Stuff Inc
Sanibel, FL
09.2021 - 09.2026
- Coordinated staff schedules and managed team performance to meet business objectives.
- Developed training materials and conducted sessions to enhance employee skills and knowledge and traveled to different locations to help train and work when short-staffed.
- Fostered a positive team environment, mentoring junior staff to achieve professional growth and development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- In-store buyer choosing, ordering and managing the product sold directly inside shop.
Lead Auditor
Hollywood Gaming at Dayton Raceway
Dayton, Oh
07.2015 - 07.2020
- Led comprehensive audits ensuring compliance with gaming regulations and internal policies.
- Analyzed audit findings, presenting actionable recommendations to senior management for continuous improvement.
- Trained and mentored junior auditors on best practices and regulatory requirements.
- Balanced all departments inside casino. Balanced all jackpots, tito tickets and any cash winnings (non jackpots, balanced daily racing wins/losses during horse racing season);
- Transferred spreadsheets monthly, sent daily company cashflow to corporate,
- Issued exceptions, found issues and solved issues when money was missing from bank and cashiers drawers, followed paper trails if employees were stealing from customers and employer.
Ticket, Gate and Ramp Agent
American Eagle Airlines
Dayton, Oh
12.2008 - 07.2015
- Coordinated loading and unloading of baggage to meet flight schedules.
- Operated ground support equipment to ensure timely aircraft servicing.
- Conducted safety inspections on equipment and facilities to maintain compliance.
- Assisted in training new ticket/gate agents on operational procedures and safety protocols.
- Assembled and issued Required documentation, such as tickets, travel insurance policies and itineraries.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets
- Booked flights and rescheduled for delayed and canceled flights. Found hotels and transportation for travelers.
Education
GED -
Patterson Co-Op
Dayton, OhSkills
- Customer service and reservations
- Balancing and handling large amounts of money
- Team leadership
- Decision-making
- Inventory management
- Staff training
- Retail management
- Lead auditor
- Bank deposits
Timeline
Assistant Manager
Beach Stuff Inc
09.2021 - 09.2026
Lead Auditor
Hollywood Gaming at Dayton Raceway
07.2015 - 07.2020
Ticket, Gate and Ramp Agent
American Eagle Airlines
12.2008 - 07.2015
GED -
Patterson Co-Op