Mindy Calder
Bremerton,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Member Services Representative
Crunch Fitness
Silverdale, Washington
12.2021 - Current
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Connected with clients through consultative sales strategies to understand and address requirements.
- Checked in new guests and guided them through a detailed tour of the gym to sell memberships.
Youth Worship Team Director
Gateway Fellowship
Poulsbo, WA
05.2020 - Current
- Established team priorities, maintained schedules in planning center for a team of thirty members, and monitored performance.
- Assisted in organizing and overseeing worship sets, and planning/coordinating on-stage and off-stage practice material for members.
- Directed a band of eight members in a range of instruments during rehearsal before the live set.
- Filled in on piano or vocals when members were unavailable.
- Ran lights, media, and lyrics through propresenter.
Middle School Math Teacher
Crosspoint Academy
Bremerton, WA
08.2020 - 10.2021
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
Front Desk Receptionist
Poulsbo Eyecare Center
Poulsbo, WA
04.2020 - 08.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed billing for guest check-out.
Musical Director
Northwest University
Kirkland, WA
01.2017 - 05.2020
- Accompanied morning worship services on piano as part of the worship team.
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm and tempo.
- Directed band of eight members during a live set over a microphone into an in-ears system to keep the band together and to remind them of important musical cues.
Front Office Assistant
Poulsbo Dental Center
Poulsbo , WA
09.2012 - 08.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Completed patient check-in processes by verifying insurance and submitting forms to hygienist team.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Perio-charted patient gum measurements.
Education
Bachelor of Arts - Secondary Education- Concentration in Math
Northwest University
Kirkland, WA05.2020
Bachelor of Arts - Mathematics
Northwest University
Kirkland, WA05.2020
Skills
- Customer Retention Strategies
- Data Entry and Maintenance
- De-escalation Techniques
- Multimedia use
- Verbal and written communication
- Organization and time management ability
Timeline
Member Services Representative
Crunch Fitness
12.2021 - Current
Middle School Math Teacher
Crosspoint Academy
08.2020 - 10.2021
Youth Worship Team Director
Gateway Fellowship
05.2020 - Current
Front Desk Receptionist
Poulsbo Eyecare Center
04.2020 - 08.2020
Musical Director
Northwest University
01.2017 - 05.2020
Front Office Assistant
Poulsbo Dental Center
09.2012 - 08.2016
Bachelor of Arts - Secondary Education- Concentration in Math
Northwest University
Bachelor of Arts - Mathematics
Northwest University