Jorge Murguido
Miami
Summary
Resourceful professional with hands on experience in a wide array of fields.
Vivacious mindset, Potent verbal and communication skills in Spanish and English, Extroverted, affable person
Accustomed to dealing with diverse cultures and ethnicities as well as working flexible schedules including weekends and holidays.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Membership Services Representative
Soho House & Co
Miami Beach
10.2023 - 12.2023
- Assisted members with inquiries about services and amenities.
- Managed membership applications and renewals efficiently.
- Provided exceptional customer service to enhance member experiences.
- Implemented feedback mechanisms to improve service quality.
- Educated new members about club policies and offerings.
- Maintained accurate records of member information in database systems.
- Processed incoming applications for membership and kept up-to-date databases of memberships.
- Coordinated special events, such as conferences, seminars, or workshops related to membership services.
- Performed administrative tasks such as filing documents, data entry, or preparing correspondence.
- Organized meetings between management staff and current and potential members to discuss their needs.
- Assisted with the implementation of new membership policies and procedures.
- Conducted outreach campaigns through email or phone calls to solicit new memberships.
- Managed relationships with vendors providing goods or services related to membership operations.
- Generated reports on membership trends and statistics for management review.
- Verified eligibility for membership programs and provided information on benefits.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Strengthened customer retention by offering discount options.
Assistant of Night Auditor
Mondrian South Beach
Miami Beach
02.2023 - 08.2023
- Reconciled daily financial transactions and prepared nightly audit reports.
- Processed reservations and cancellations using hotel management software effectively.
- Maintained accurate records of guest accounts and billing disputes diligently.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Received payments from customers via cash or credit cards.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Prepared detailed audit reports at the end of each shift.
- Documented wake-up requests and set up automatic calls in system.
- Tracked income and expenses for business using accounting software.
Front Desk Agent
Mondrian South Beach
Miami Beach
01.2023 - 08.2023
- Greeted and welcomed guests upon arrival at the luxury hotel.
- Managed check-in and check-out processes for hotel visitors.
- Answered phone calls and addressed guest inquiries professionally.
- Coordinated room assignments and reservations using property management system.
- Assisted in resolving guest complaints with effective communication skills.
- Maintained cleanliness and organization of front desk area at all times.
- Provided information about hotel amenities and local attractions to guests.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
Guest Service Representative
Mondrian South Beach
Miami Beach
01.2023 - 08.2023
- Greeted guests warmly and provided personalized service during check-in and check-out.
- Assisted guests with inquiries, reservations, and special requests daily.
- Managed front desk operations to ensure smooth guest experiences at the hotel.
- Communicated effectively with team members to streamline service delivery across departments.
- Greeted walk-in and phone guests, determining interests and needs.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Made reservations for spa treatments, restaurants and golf tee times.
Warehouse Associate
Intercontinental Cargo Enterprises
Miami
10.2022 - 12.2022
- Operated forklifts to move and organize inventory within the warehouse.
- Managed incoming and outgoing shipments to ensure accurate order fulfillment.
- Conducted regular inventory checks to maintain stock accuracy and availability.
- Collaborated with team members to optimize workflow and improve efficiency.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Assisted in loading finished goods onto delivery vehicles as required.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Performed cycle counts to ensure accuracy of inventory levels.
- Collaborated with team members to complete tasks efficiently and accurately.
- Staged and sorted multiple types of products for loading.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Host
Red South Beach
Miami Beach
10.2022 - 12.2022
- Greeted and welcomed guests upon arrival at the upscale dining establishment.
- Managed reservations and organized seating arrangements for optimal guest flow.
- Communicated wait times and special requests to kitchen and service staff.
- Collaborated in special events planning to enhance guest experiences at the restaurant.
- Provided excellent customer service by anticipating customer needs.
- Assisted in maintaining cleanliness and organization of the front-of-house area.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Contributed to team efforts by accomplishing related tasks as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Resolved conflicts between customers when necessary.
- Managed dining room layout to maximize efficiency of staff members.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Ensured compliance with health and safety regulations within the restaurant.
Front Desk Agent
Catalina Hotel & Beach Club
Miami Beach
01.2022 - 07.2022
- Greeted and welcomed guests upon arrival at the luxury hotel.
- Managed check-in and check-out processes for hotel visitors.
- Answered phone calls and addressed guest inquiries professionally.
- Assisted in resolving guest complaints with effective communication skills.
- Maintained cleanliness and organization of front desk area at all times.
- Provided information about hotel amenities and local attractions to guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Verified accuracy of room rates and other charges during check-in process.
- Kept accurate records of guest transactions.
- Ensured that all safety regulations were followed according to company standards.
- Assisted with luggage handling for incoming guests.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Computed bills, collected payments and made change for guests.
Busser/Food Runner/Host
PF Changs Restaurant
Miami Beach
06.2021 - 12.2021
- Cleared and reset tables promptly for incoming guests.
- Assisted servers by delivering drinks and food items efficiently.
- Maintained cleanliness of dining area and restrooms throughout shifts.
- Stocked supplies such as napkins, utensils, and glassware as needed.
- Collaborated with kitchen staff to ensure timely meal service.
- Supported team members during busy periods by managing additional tasks.
- Followed health and safety guidelines to ensure a safe dining environment.
- Bussed and reset tables in an orderly fashion.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
- Maintained cleanliness of restaurant dining area throughout shift.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
Security Guard
Key Colony No. 1 Condominium Association
Key Biscayne
07.2019 - 01.2020
- Monitored premises to ensure safety and security of residents and property.
- Conducted regular patrols to identify potential hazards or suspicious activity.
- Assisted residents with access control and visitor management procedures.
- Responded promptly to alarms, disturbances, and emergency situations as needed.
- Collaborated with local law enforcement during incidents or investigations.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Enforced community rules and regulations to promote a safe living environment.
- Provided excellent customer service while interacting with residents and guests.
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Investigated suspicious activity and reported findings to management.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Issued visitor badges and access cards to authorized personnel.
Busser/Food Runner
Filia
Miami
01.2019 - 05.2019
- Cleared and reset tables promptly for incoming guests.
- Assisted servers by delivering drinks and food items efficiently.
- Maintained cleanliness of dining area and restrooms throughout shifts.
- Maintained a friendly attitude towards customers at all times.
- Stocked supplies such as napkins, utensils, and glassware as needed.
- Took initiative to help others whenever necessary.
- Ensured that each table was properly set before seating guests.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Organized storage areas for clean dishes and stocked linens.
- Assisted with dishwashing and related kitchen duties as needed during peak times.
Education
Associate of Science - International Business
Atlantis University
Miami, FL 01.2016 - 06.2018
Skills
- Member relationship management
- Membership application processing
- Customer service excellence
- Service quality improvement
- Event coordination
- Front desk operations
- Database maintenance
- Financial transaction reconciliation
- Inventory management
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Attention to detail
- Member retention strategies
- Membership processing
- Data entry proficiency
- Up-selling techniques
- Business ethics
- Product knowledge
- Oracle enterpriseone
- Multitasking Abilities
- Administrative and office support
- Report creation
- Verbal and written communication
- Multitasking capacity
- Written communication
- Goal setting
- Problem-solving
- Sales transactions
- Sales quota achievement
- Business development understanding
- Customer service
- Record keeping
- Account updating
- Customer satisfaction surveys
- Contract development
- LiveChat messaging
- Adaptability and flexibility
- Customer service orientation
- Customer retention strategies
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Membership Services Representative
Soho House & Co
10.2023 - 12.2023
Assistant of Night Auditor
Mondrian South Beach
02.2023 - 08.2023
Front Desk Agent
Mondrian South Beach
01.2023 - 08.2023
Guest Service Representative
Mondrian South Beach
01.2023 - 08.2023
Warehouse Associate
Intercontinental Cargo Enterprises
10.2022 - 12.2022
Host
Red South Beach
10.2022 - 12.2022
Front Desk Agent
Catalina Hotel & Beach Club
01.2022 - 07.2022
Busser/Food Runner/Host
PF Changs Restaurant
06.2021 - 12.2021
Security Guard
Key Colony No. 1 Condominium Association
07.2019 - 01.2020
Busser/Food Runner
Filia
01.2019 - 05.2019
Associate of Science - International Business
Atlantis University
01.2016 - 06.2018