Amanda brando
mechanicville
Summary
Dynamic professional with extensive experience at Saratoga Regional YMCA, excelling in membership processing and customer service. Proven track record in enhancing member retention through effective problem-solving and up-selling techniques. Skilled in CRM software, fostering strong relationships, and creating supportive environments that empower clients to achieve their wellness goals.
Customer service professional with track record of ensuring high-quality member interactions and support. Proven ability to build strong relationships and contribute to team goals through collaborative efforts. Known for reliability, adaptability, and excellent communication skills.
Overview
13
13
years of professional experience
Work History
Membership Services Representative
Saratoga Regional YMCA
04.2023 - 03.2025
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Maintained strict safety standards facility-wide and with every group.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
Wellness Coach
Saratoga Regional YMCA
04.2023 - 03.2025
- Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
- Created a supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
- Monitored, tracked, and reported on individual progress with wellness plans.
- Evaluated client progress through regular check-ins and follow-up appointments, celebrating milestones and adjusting plans as needed.
- Educated clients on self-care practices, leading to enhanced mental wellbeing and reduced stress levels.
- Improved overall client health by providing guidance on nutrition, exercise, and stress management techniques.
Manager
D&B Windows and Glasses
01.2012 - 01.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associates - Jouralism
William Paterson University of New Jersey
Wayne, NJ04-2014
Graduating Certificate - Medical Assistant
Everest Institute
South Plainfield, NJ07-2011
High School Diploma -
Union High School
Union, NJ06-2010
Skills
- Membership processing
- Data entry proficiency
- CRM software expertise
- Up-selling techniques
- Member retention strategies
- Teamwork
- Customer service
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
- Computer skills
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved member issues which led to happy customers
- Achieved alot of work by completing multiple task with accuracy and efficiency.
Languages
English
Timeline
Membership Services Representative
Saratoga Regional YMCA
04.2023 - 03.2025
Wellness Coach
Saratoga Regional YMCA
04.2023 - 03.2025
Manager
D&B Windows and Glasses
01.2012 - 01.2018
Associates - Jouralism
William Paterson University of New Jersey
Graduating Certificate - Medical Assistant
Everest Institute
High School Diploma -
Union High School
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