Fiona Serrano
Miramar,FL
Summary
Confident and reliable individual offering excellent communication and leadership skills and the crucial ability to operate in fast-paced environments. Customer-focused and performance-driven. Receptive and willing to broaden my knowledge with new and benefiting ideas. Experienced in membership services with a focus on customer satisfaction and retention. Demonstrated strengths include issue resolution, exceptional communication skills, and relationship building. Previous roles have seen significant improvements in member engagement and satisfaction. Possess strong organizational abilities, problem-solving skills, and commitment to providing high-quality service.
Overview
3
3
years of professional experience
Work History
Membership Services Representative
YMCA of South Florida
Pembroke Pines, FL
05.2024 - Current
- Act as the first point of contact for members and guests, providing exceptional service and support to enhance their experience at the YMCA.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring member satisfaction.
- Participate in member events and activities, fostering a sense of community and enhancing member satisfaction.
- Assist with membership inquiries, enrollment, and account management, ensuring a seamless onboarding process for new members.
- Resolve customer complaints and issues promptly, demonstrating strong problem-solving skills, and maintaining a positive relationship with all stakeholders.
- Maintain accurate records in the membership database and assist in tracking attendance and participation in programs.
Front Desk Manager
Unique Dance Studio
Pembroke Pines, US
08.2023 - 07.2024
- Responsible for front desk managing
- O!ering a welcoming environment to customers
- In charge of checking customers in and charging them per lesson
- Assisting in minimal tasks such as sanitizing the dance room after customers leave, cleaning personal work area and organizing for future classes
- Assisting customers if questions arise, whether that be with class payments or schedules
Inventory Receiver and Packer
JC Aviation Services
Fort Lauderdale, US
11.2023 - 02.2024
- Responsible for receiving and inspecting airplane parts coming from different cities, states, and counties.
- Verify part and serial number with physical item upon receiving.
- Generated work orders for each received part on a proprietary website, printed labels for the respective parts upon entry, and documented parts by taking detailed photographs.
- Ensured timely upload of images and scanned documents to the company website for each work order
- Ensured parts' readiness for shipment.
- Verified completion of all paperwork, wrapped items, and boxed them.
- Weighed, measured, labeled boxes awaiting pickup.
- Cleaned and sanitized work area consistently.
Cashier and Barista
The Cornerhub
Pembroke Pines, US
06.2023 - 10.2023
- Assisted new and existing customers whenever they had any questions about nutrition and what is best for them to consume depending on their goals
- In charge of cashier and inventory management during every shift
- Responsible for cleaning work area and disinfecting tabletops after every customer
Teen Member Volunteer
YMCA of South Florida
Pembroke Pines, US
08.2021 - 08.2022
- Responsible for the care of children and teenagers in aftercare, sports and summer camps
- Responsible for front-desk duty
- Taking care of new and existing customers with questions about schedules, activities, and other relevant information
- Honored leadership and teamwork skills
- Managed activities and events held at our facility
- Hands-on working with employers and managers
Education
High School Diploma -
Somerset Arts Conservatory
Pembroke Pines, FL06.2023
Skills
- Customer Service
- Data entry proficiency
- Transaction Processing
- Membership Processing
- Team Collaboration
- Telephone Etiquette
- Computer Literacy
- Bilingual fluency in Spanish and English
Languages
- English, Native speaker
- Spanish, Native speaker
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Membership Services Representative
YMCA of South Florida
05.2024 - Current
Inventory Receiver and Packer
JC Aviation Services
11.2023 - 02.2024
Front Desk Manager
Unique Dance Studio
08.2023 - 07.2024
Cashier and Barista
The Cornerhub
06.2023 - 10.2023
Teen Member Volunteer
YMCA of South Florida
08.2021 - 08.2022
High School Diploma -
Somerset Arts Conservatory
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