Mattison Strange
Laurens,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in working with the general public. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. . Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Membership Services Representative
Lakeland YMCA
02.2021 - 08.2023
- Assisted prospective and established members in person or by telephone.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Fostered positive relationships with members by actively engaging in conversation during check-in process or throughout facility usage periods.
- Processed new memberships and renewals, ensuring accurate data entry and timely processing.
- Worked in the facility daycare as needed.
- Lifeguard for facility during the summer period when pool was open.
Customer Service Cashier
BiLo Foods
10.2020 - 04.2021
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
Undeclared - Business / Marketing
Clemson University
Clemson, SC05.2026
High School Diploma -
Laurens District 55 High School
Laurens, SC06.2022
Skills
- Membership Processing
- Data entry proficiency
- Customer Service
- Understanding Customer Needs
- Customer Relations
- Microsoft Office
- Money handling abilities
- Calm and Professional Under Pressure
- Computer Skills
- Teamwork and Collaboration
Timeline
Membership Services Representative
Lakeland YMCA
02.2021 - 08.2023
Customer Service Cashier
BiLo Foods
10.2020 - 04.2021
Undeclared - Business / Marketing
Clemson University
High School Diploma -
Laurens District 55 High School
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