Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sofia Bekkali

Kissimmee

Summary

Dynamic Membership Services Representative with proven expertise in CRM software and data management at YMCA of Central Florida. Recognized for enhancing customer satisfaction through effective communication and understanding customer needs. Skilled in membership processing and team collaboration, consistently streamlining workflows and fostering strong donor relationships.

Overview

1
1
year of professional experience

Work History

Membership Services Representative

Ymca Of Central Florida
02.2025 - Current
  • Assisted members with inquiries regarding services and programs, enhancing overall customer satisfaction.
  • Maintained accurate membership records using database management systems, ensuring data integrity.
  • Processed membership applications and renewals efficiently, streamlining administrative workflows.
  • Conducted facility tours for potential members, effectively communicating benefits of YMCA membership.
  • Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.

Host

Bahama Breeze
11.2024 - 02.2025
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing seating efficiency during peak hours.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Communicated daily specials and menu items to enhance guest experience.

Education

Associate of Science - Biology

Faculty of Science
Morocco, IN

Associate of Arts - Criminal Justice

Valencia College
Orlando, FL
06-2026

Skills

  • Membership processing
  • Data entry proficiency
  • CRM software expertise
  • Up-selling techniques
  • Understanding customer needs
  • Team collaboration

Accomplishments

  • Supervised team of 6-15 staff members.
  • Achieved fast customer service through effectively helping with front desk operations.
  • Documented and resolved inventory discrepancies, which led to more accurate stock tracking and fewer ordering errors.
  • Collaborated with team of 6 in the development of a customer feedback system.

Languages

Spanish
Limited Working
French
Native or Bilingual
English
Full Professional
Arabic
Native or Bilingual

Timeline

Membership Services Representative

Ymca Of Central Florida
02.2025 - Current

Host

Bahama Breeze
11.2024 - 02.2025

Associate of Science - Biology

Faculty of Science

Associate of Arts - Criminal Justice

Valencia College

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