Kaitlyn Goulet Teran
Gig Harbor,WA
Summary
Dedicated customer service professional with diverse experience across banking, membership services, and retail, recognized for delivering exceptional service in fast-paced environments. Skilled in building lasting relationships, resolving customer concerns, processing transactions accurately, and supporting efficient daily operations with professionalism and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Membership Services Representative
Tom Taylor YMCA
Gig Harbor, WA
05.2025 - Current
- Manages program registrations, membership sign-ups, account updates, and payment processing while maintaining accuracy and confidentiality.
- Addresses member concerns promptly and refers complex issues to management for resolution.
- Maintains strong knowledge of facility offerings, class schedules, promotions, and membership benefits to support member needs.
- Leads facility tours for prospective members, showcasing key amenities to enhance membership engagement.
- Streamlines front desk operations by monitoring facility access, enforcing check-in procedures, and ensuring a clean, organized environment.
- Represents YMCA's values of community, inclusion, and healthy living in every interaction.
Float Teller Member Associate
Kitsap Credit Union
Kitsap, Mason, and Pierce County, WA
11.2023 - 01.2025
- Assessed members' financial needs and recommended personalized banking solutions while building lasting member relationships.
- Matched members with banking products, including certificates of deposit (CDs) and money market accounts, based on their financial goals and priorities.
- Educated members on financial products, services, and digital banking tools, promoting adoption of self-service features.
- Opened and closed member accounts while maintaining accurate documentation and ensuring compliance with banking procedures.
- Processed a variety of financial transactions, including deposits, withdrawals, cashier's checks, money orders, and wire transfers with accuracy and efficiency.
- Identified potential fraudulent activity and promptly reported concerns to management in accordance with security procedures.
- Adapted quickly to procedures and teams while providing consistent service across multiple branch locations.
Retail Store Associate
Marshalls
Gig Harbor, WA
03.2023 - 11.2023
- Delivered excellent customer service by answering questions in person and by phone, resolving concerns, and providing accurate information about products and promotions.
- Maintained expert knowledge of store products to proactively assist customers and enhance their shopping experience.
- Processed purchases and returns via cash and credit card, ensuring accurate transactions and customer satisfaction.
- Stocked and organized inventory, maintaining up to date merchandise displays to enhance the shopping experience.
- Implemented loss prevention guidelines to effectively deter theft and safeguard store assets.
Education
High School Diploma -
Gig Harbor High School
Gig Harbor, WA01-2022
Skills
- Member Data Management
- Customer Service Excellence
- Conflict Resolution
- Relationship Building
- Consultative Sales
- Clear Verbal and Written Communication
- Cash Handling & Payment Processing
- Microsoft Office Suite
- Google Workspace
- Salesforce
- Attention to detail
- Organizational Skills
- Adaptability
- Team Collaboration
- Security Procedures Compliance
Certification
- Adult/Pediatric Basic Life Support, 4/25, via American Heart Association
- Adult/Pediatric First Aid, 4/25, via American Heart Association
- Adult/Pediatric Cardiopulmonary Resuscitation (CPR), 2/25, via American Heart Association
- Automated External Defibrillator (AED), 2/25, via American Heart Association
- Class 12 MAST Certification, 6/26, via Washington State Liquor and Cannabis Board
- Food Handler Permit, 6/26, via Washington State Department of Health
References
- Maeghan Souza, Branch Manager
Kitsap Credit Union
11916 S Meridian, Puyallup, WA 98373
Phone: (253) 632-7268
Email: msouza@kitsapcu.org
- Meg Corbin, Associate Executive Director
Tom Taylor YMCA
10550 Harbor Hill Dr, Gig Harbor, WA 98332
Phone: (415) 271-1294
Email: megcorbin@hotmail.com or mcorbin@ymcapkc.org
- Jonah Connolly-Cruz, Office Manager
Tom Taylor YMCA
10550 Harbor Hill Dr., Gig Harbor, WA 98332
Phone: (206) 399-7789
Email: jconnollycruz@ymcapkc.org
Timeline
Membership Services Representative
Tom Taylor YMCA
05.2025 - Current
Float Teller Member Associate
Kitsap Credit Union
11.2023 - 01.2025
Retail Store Associate
Marshalls
03.2023 - 11.2023
High School Diploma -
Gig Harbor High School