Mindy Croft
Logan,OH
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Office Manager
CITY OF LOGAN
Logan, OH, USA
01.2021 - Current
- Performed financial calculations, such as amounts due, interest charges, balances, discounts, equity and principal
- Compiled budget data and documents, based on estimated revenues and expenses and previous budgets
- Prepared trial balances of books
- Reconciled records of bank transactions
- Calculated, prepared and issue bills, invoices, account statements and other financial statements according to established procedures
- Compared computer printouts to manually maintained journals to determine if match
- Compiled statistical, financial, accounting, and auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable and profits and losses
- Reconciled and noted and reported discrepancies found in records
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Teller Supervisor
PNC BANK
Logan, OH, USA
05.2017 - 01.2021
- Counted currency, coins and checks received, by hand and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank
- Resolved problems and discrepancies concerning customers' accounts
- Opened new checking and savings accounts, money market accounts and safe deposit boxes
- Promoted bank products and services to consistently meet cross-selling goals
- Informed customers about foreign currency regulations and computed transaction fees for currency exchanges
- Created and implemented schedules for two branches
- Insured all documents and employees were compliant with government regulations and audits
Shift Manager
ALDI
Lancaster, OH, USA
11.2016 - 05.2017
- Completed incident reports needed to document damage, theft or personal injury claims
- Reviewed and evaluated departmental budgets for compatibility with division goals and objectives
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Set employee schedules and made staffing adjustments to get shifts covered
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Created staff teams and delegated work tasks to increase productivity
- Coordinated with suppliers to receive deliveries on time and transport delivered products to correct facility locations
Teller
VINTON COUNTY NATIONAL BANK
Logan, OH, USA
10.2015 - 11.2016
- Prepared financial reports to monitor client and corporate finances
- Supported customer confidentiality and security with stringent discretion
- Followed procedures for removing accounts for dormancy
- Assisted management in bank opening and closing procedures
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
- Drafted currency and transaction reports at close of each business day
- Followed department policies and completed required paperwork for each transaction
- Supported exceptional customer service with prompt acknowledgment and accurate account services
- Monitored bank vaults to ensure cash balances were correct
Manager
LOGAN SCREEN PRINTING
Logan, OH, USA
06.2012 - 10.2015
- Collaborated with staff to develop and carry out processes, resulting in improved performance
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Established control systems for costs and labor, meeting budget guidelines
- Coached and motivated team, driving sales and delivering exceptional customer service
- Communicated plans and actions to meet departmental goals
- Counseled and disciplined employees, driving performance improvement
- Monitored schedule of project deliverables and analyses for on-time delivery and accurate results
Education
High School Diploma -
PENN FOSTER HIGH SCHOOL
LOGAN, OH11.2009
Skills
- Proactive and Self-motivated
- Financial Recordkeeping
- Office Management
- Excellent multi-tasking ability
- Payroll Processing
- Financial Tracking
- Project Management
References
- Linda McCune, Deputy Auditor, City Of Logan, (740) 603-6629, taxadministrator@cityoflogan.oh.gov, Supervisor
- Glenn Harris, Branch Manager, PNC Bank, (740) 503-8903, alvin.harrisiii@pnc.com, Friend
Additional Skills
Utilizing and operating VIP on a daily basis. I train others on this system and am the go to person for any questions and assistance.
Timeline
Office Manager
CITY OF LOGAN
01.2021 - Current
Teller Supervisor
PNC BANK
05.2017 - 01.2021
Shift Manager
ALDI
11.2016 - 05.2017
Teller
VINTON COUNTY NATIONAL BANK
10.2015 - 11.2016
Manager
LOGAN SCREEN PRINTING
06.2012 - 10.2015
High School Diploma -
PENN FOSTER HIGH SCHOOL