Mindy Estrada
Rowland Heights,CA
Summary
Accomplished professional with a proven track record at Bank of America, adept in customer relationship management and data entry efficiency. Expertly balanced cash drawers and managed high-volume transactions, enhancing client trust and satisfaction. Skilled in schedule coordination and regulatory compliance, significantly contributing to operational excellence and asset management.
Overview
7
7
years of professional experience
Work History
Bank Teller
Bank Of America
01.2020 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Salon Coordinator
Carlton Hair International
10.2017 - 06.2019
- Scheduled appointments by phone, email and in person and recommended additional services.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
Education
Associate of Arts - Interdisciplinary Studies
Fullerton College
Fullerton, CA06.2023
Skills
- Professionalism and Courtesy
- Data Entry Efficiency
- Regulatory Compliance
- Numeric Competence
- Customer Relationship Management
- Asset Management
- Work Planning and Prioritization
- Schedule Coordination
- Document Management
- Recordkeeping
Accomplishments
- Earned Bank of America market recognition for outstanding customer service through client care and connections in the 2nd quarter or 2024.
- Successfully trained new tellers over a 4 week time period.
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Bank Of America
01.2020 - Current
Salon Coordinator
Carlton Hair International
10.2017 - 06.2019
Associate of Arts - Interdisciplinary Studies
Fullerton College