Mindy Graul
Middletown
Summary
Results-driven retail leader with over 17 years of progressive experience at Walgreens, advancing from Cashier to Store Manager through a proven record of operational excellence, customer service, and team leadership. Experienced in driving sales, managing inventory, developing employees, improving store performance, and ensuring compliance with company policies. Passionate about creating a positive customer experience while building engaged, high-performing teams.
Overview
18
18
years of professional experience
Work History
Store Manager
Walgreens
Middletown, Oh
11.2025 - Current
- Lead overall store operations, ensuring excellent customer service and operational efficiency.
- Coach, develop, and hold team members accountable to performance expectations.
- Drive sales through execution of merchandising, promotions, and customer engagement.
- Manage inventory accuracy, pricing, markdowns, and operational compliance.
- Oversee financial performance, cash management, scheduling, and labor productivity.
- Foster a positive, inclusive culture focused on teamwork and results
Emerging Store Manager
Walgreens
Middletown, Oh
06.2022 - 11.2025
- Partnered with Store Managers to lead daily operations and prepare for independent store leadership.
- Assisted with recruiting, training, coaching, and developing team members.
- Monitored key performance metrics and implemented action plans to improve results.
- Supported pharmacy and front-end operations while maintaining company standards.
Shift Leader
Walgreens
Middletown, Oh
06.2015 - 05.2022
- Supervised daily front-end operations and provided leadership during manager absences.
- Managed cash handling, safe counts, deposits, and register accountability.
- Coordinated merchandising, inventory activities, price changes, and promotional execution.
- Trained and mentored new employees while maintaining excellent customer service standards.
- Ensured compliance with operational and safety policies.
Customer Service Associate
Walgreens
Middletown, Oh
11.2008 - 06.2015
- Delivered exceptional customer service in a fast-paced retail environment.
- Processed transactions accurately while promoting loyalty programs and company initiatives.
- Maintained merchandising standards and assisted with stocking and inventory.
Education
High School Diploma -
Life Skills Center of Middletown
Middletown, Oh06.2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Team leadership and coaching
- Store merchandising
- Goals and performance
- Recruiting and hiring
- Leadership development
Timeline
Store Manager
Walgreens
11.2025 - Current
Emerging Store Manager
Walgreens
06.2022 - 11.2025
Shift Leader
Walgreens
06.2015 - 05.2022
Customer Service Associate
Walgreens
11.2008 - 06.2015
High School Diploma -
Life Skills Center of Middletown