Mindy Gross
Richmond,TX
Summary
Talented restaurant leader offering 28 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
29
29
years of professional experience
1
1
Certification
1
1
Language
Work History
Kitchen Manager
Pappas Restaurants Inc.
08.1999 - Current
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Checked and tested foods to verify quality and temperature.
- Inventory, ordering, and purchasing manager for all categories of the restaurant (sysco, liquor, beer, wine, seafood, warehouse, and produce).
- Analyzing cost analysis and trouble shooting.
Restaurant Manager
Pappas Restaurants Inc.
08.1995 - Current
- Developed strong organizational and communication skills.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Interviewing, hiring, and training manager.
Field Trainer
Pappas Restaurants Inc.
08.2005 - 04.2008
- Trained and mentored over 50 new personnel hired to fulfill management roles.
- Worked with corporate training and development team to develop new training programs and systems.
- Tested all new front of house operational systems.
Education
Associate of Applied Science - Hotel Restaurant Mangement
Conrad Hilton University of Houston
Houston, TX08.2024
Skills
- Sales and Marketing
- Food production management
- Waste Reduction
- Ordering Supplies
- Training and Onboarding
- Vendor Relations
- ServSafe Certification
- Supply Ordering
- POS Terminal Operation
- Inventory Control
- Productivity Improvement
- Process Improvement
- Profitability Optimization
Certification
Serve Safe
TABC
Languages
Spanish
Limited Working
Quote
"Creating a culture of integrity and accountability not only improves effectiveness, it also generates a respectful, enjoyable and life-giving setting in which to work."
Tom Hanson
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCompany CultureCareer advancementSoftware
Microsoft word, Microsoft excel, Posi, SpotOn, Olo
Interests
Competitive Cheer Team Representative
Timeline
Field Trainer
Pappas Restaurants Inc.
08.2005 - 04.2008
Kitchen Manager
Pappas Restaurants Inc.
08.1999 - Current
Restaurant Manager
Pappas Restaurants Inc.
08.1995 - Current
Associate of Applied Science - Hotel Restaurant Mangement
Conrad Hilton University of Houston
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