Mindy Hightower
Saginaw,TX
Summary
Dynamic insurance adjuster with extensive experience at SolutionWorks, specializing in claims investigation and fraud detection. Proven ability to negotiate settlements and manage complex claims, ensuring compliance with policy guidelines. Strong analytical skills combined with exceptional relationship-building capabilities, driving successful outcomes in high-pressure environments.
Overview
1
1
Certification
22
22
years of professional experience
Work History
TX ALL LINE INSURANCE ADJUSTER
SOLUTIONWORKS
FLOWER MOUND, TX
01.2026 - Current
- Assessed damage and coordinated recovery efforts in response to catastrophic events.
- Investigate the nature of the damage being claimed.
- Met with insurer/policyholder to establish relationships on-site and assess damage.
- Create reports detailing the events and damage related to the claim
- Ensure that claims are not fraudulent.
- Determined appropriate payout amounts based on insurance policy guidelines.
- Negotiate the claim and authorize payment.
FC ASSOCIATE
AMAZON/SEASONAL
FORT WORTH, TX
11.2025 - 02.2026
- Picked customer orders using handheld scanners in Amazon fulfillment center.
- Selected, packed, and shipped customer orders for timely fulfillment.
- Packed merchandise for shipment following Amazon quality standards.
- Organized and stowed inventory into designated bins in Amazon fulfillment center. into designated bins across Amazon seasonal operations.
TX ALL LINE INSURANCE ADJUSTER
MASTERS OF DISASTERS
ALVARADO, TX
10.2020 - 01.2026
- Investigated damage claims to determine validity and scope of losses.
- Conducted fraud assessments to safeguard company assets and maintain integrity of the claims process.
- Determined payout amounts aligned with insurance policy terms and client needs.
- Negotiate the claim and authorize payment.
- Create reports detailing the events and damage related to the claim
- Meet with insurer/policyholder, establish a relationship at site locations to access damages closely.
- Assessed impact of catastrophic events on the claims process.
ASSISTANT MANAGER
PRIVATE COMPANY
GRANBURY, TX
02.2020 - 12.2020
- Cultivated strong customer relationships to enhance customer satisfaction.
- Facilitated communication between managers, employees, and customers to streamline operations.
- Assumed managerial responsibilities during absences.
- Participate in recruitment, direction, and dismissal processes.
- Administered bi-weekly payroll for all employees, ensuring timely and accurate payments.
- Cash handling, budget, and spending accounts.
HOME HEALTH CARE
PRIVATE HOME HEALTH CARE AIDE
GRANBURY, TX
12.2017 - 09.2019
- Assisted patients with ADLs, enhancing comfort and dignity during daily routines.
- Collaborated with nursing staff to deliver comprehensive care to residents in a long-term care facility.
- Measure and record patient vital signs.
- Assist with restorative care.
- Transported residents to appointments, ensuring timely access to necessary medical services.
- Build a relaxing environment for residents and family members.
CHIROPRACTOR ASSISTANT
THE CHIROPRACTOR CENTER OF GRANBURY
GRANBURY, TX
05.2018 - 06.2019
- Performed clinical duties to streamline patient intake, preparing exam and treatment areas by cleaning and ensuring availability of necessary supplies.
- Escorting patients to exam areas, attaching the Transcutaneous Electrical Nerve Stimulation (TENS)/ Interferential current (IFC)/ Electronic Muscle Stimulation (EMS) to the problematic area designated by the Chiropractor or putting them on the traction equipment table.
- Greeted patients and facilitated completion of medical history and insurance forms to ensure readiness for appointments.
- Maintained patient records and organized documents while managing supply orders to support practice operations.
- Abide by HIPAA laws regarding sharing of personal medical information.
DIRECTOR
LIBERTY EVENT CENTER
CLEBURNE, TX
01.2015 - 06.2017
- Developed and implemented comprehensive event plans, including scheduling, set-up, service, and breakdown to ensure seamless execution.
- Executed direct marketing to prospective organizations and clients, delivering samples, plans, schedules, decorative elements, and fundraising options to generate interest.
- Direct table service as a lead server to maintain the highest level of customer service.
- Provided attentive serving and busing support during events, enhancing guest experience through efficient large table service and buffet-style operations.
OFFICE MANAGER
STEVENS TANKER, LLC
CRESSON, TX
02.2015 - 10.2015
- Coordinated administrative activities for office maintenance and optimized equipment layout.
- Supervised and coordinated administrative activities for office maintenance and equipment layout.
- Handled all accounts payable and receivable, creating and distributing invoices for payees and customers.
- Managed human resource processes including onboarding, benefits enrollment, and termination proceedings for field employees and new hires.
- Completed specimen collections in compliance with DOT Federal Drug Regulation CFR Part 40.
- Non-DOT Driver for training and/or testing on site.
DRUG PROGRAM COORDINATOR/INTRIM DER
BASIC ENERGY SERVICES
FORT WORTH, TX
10.2012 - 02.2015
- Key leader in maintaining 130+ locations' compliance with DOT Regulations 382, 391, and Part 40 at both the Federal and State levels.
- Completed specimen collections and previous employment requests in compliance with DOT Safety Regulations 391 and 392 and DOT Drug Regulation Part 40.
- Compiled and reported findings from a Medical Review Officer, and facilitating timely corrective actions.
- Recorded and analyzed post-accident reports, ensuring adherence to safety protocols.
- Managed responsibilities as Acting Manager and Designated Employer Representative during absences, ensuring seamless operational continuity.
- Functioned as Non-DOT Driver for training and testing sessions at various locations to facilitate employee development.
TRAINING/OPERATIONS ASSISTANT
NOMAC DRILLING
CLEBURNE /PEARSALL, TX
12.2010 - 06.2012
- Trained personnel and ensured compliance with OSHA and Safety Compliance policies, enhancing workplace safety standards.
- Maintained GPS coordinates and managed logistics for rig site relocations, overseeing operations for 16 sites and 415 employees.
- Developed payroll reports and new hire processing procedures, ensuring benefits enrollment compliance. Coordinated scheduling for Barnett Shale and Eagle Ford Shale with Operations and Drilling Management.
- Ensured safe and compliant driving of non-DOT vehicles
OFFICE MANAGER
WILSON SUPPLY
CLEBURNE, TX
09.2004 - 02.2009
- Managed assets and supplies, coordinated inter-departmental functions, researched key data sources, and scheduled meetings to support operational efficiency.
- Processed employee data sheets, benefits updates, and payroll, ensuring accurate and timely administration for all employees.
- Maintained the Sarbanes-Oxley Master Filing for our branch and the corporate offices.
- Ensured non-DOT driver files were accurately maintained
Education
HIGH SCHOOL DIPLOMA -
GODLEY HIGH SCHOOL
GODLEY, TX05-2000
Skills
- Claims management
- Claims investigation
- Fraud detection
- Loss evaluation
- Claims processing software Claims administration tools Risk assessment tools
- Office Suite proficiency
Certification
Texas All Lines Adjuster, Designated Employer Representative (DER) Certified, Reasonable Suspicion Training Certified, Extensive Knowledge, DOT FMCSA- part 391 and 392 and DOT rule 49 CFR Part 40, Phi Theta Kappa National Honor Society
Timeline
TX ALL LINE INSURANCE ADJUSTER
SOLUTIONWORKS
01.2026 - Current
FC ASSOCIATE
AMAZON/SEASONAL
11.2025 - 02.2026
TX ALL LINE INSURANCE ADJUSTER
MASTERS OF DISASTERS
10.2020 - 01.2026
ASSISTANT MANAGER
PRIVATE COMPANY
02.2020 - 12.2020
CHIROPRACTOR ASSISTANT
THE CHIROPRACTOR CENTER OF GRANBURY
05.2018 - 06.2019
HOME HEALTH CARE
PRIVATE HOME HEALTH CARE AIDE
12.2017 - 09.2019
OFFICE MANAGER
STEVENS TANKER, LLC
02.2015 - 10.2015
DIRECTOR
LIBERTY EVENT CENTER
01.2015 - 06.2017
DRUG PROGRAM COORDINATOR/INTRIM DER
BASIC ENERGY SERVICES
10.2012 - 02.2015
TRAINING/OPERATIONS ASSISTANT
NOMAC DRILLING
12.2010 - 06.2012
OFFICE MANAGER
WILSON SUPPLY
09.2004 - 02.2009
HIGH SCHOOL DIPLOMA -
GODLEY HIGH SCHOOL