Kaitlyn Osborn
Edgerton
Summary
Texas All-Lines Adjuster with multiple licenses, seeking a challenging position in insurance claims adjusting following an 11-year management career at The Home Depot. I have a Bachelor’s Degree in Business Management from Kansas State University. A versatile problem solver with strong organizational, computer, and interpersonal skills, I am adaptable to changing demands, while maintaining a positive attitude.
Overview
14
14
years of professional experience
6
6
Certifications
Work History
Independent Insurance Adjuster
Pilot
Ashland
09.2024 - 11.2024
- Inspected 50+ residential properties for wind damage in Kentucky
- Conducted on-site inspections of property damage, assessing repair needs and estimating costs for effective claim resolution.
- Investigated claims to determine liability and coverage details.
- Utilized Xactimate to generate accurate estimates
- Evaluated policy language to assess coverage issues in accordance with state laws and regulations.
- Utilized claim handling software to document and manage claim files efficiently.
- Mediated between claimants and insurers, facilitating swift settlement negotiations to expedite claims processing.
- Drafted statement of loss summarizing damages, payments, and policy coverage, ensuring clarity for all parties involved.
Assistant Store Manager
The Home Depot Inc
Lawrence
03.2011 - 03.2022
- Assisted in managing daily store operations and team performance.
- Resolved customer inquiries and concerns promptly and professionally.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Conducted walk-throughs and guided team members in addressing issues affecting store appearance and professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily store operations, focusing on customer service, inventory management, and staff scheduling.
Education
Scoping 101, Xactimate & Claims Proficiency
Houston, TX12-2022
Ten-Day Adjuster Boot Camp
Houston, TX12-2022
Bachelor of Science - Business Management
Kansas State University
Manhattan, KS05-2010
Skills
- Property inspection
- Claims investigation
- Xactimate estimation
- Claims management
- Customer relationship management
- Attention to detail
- Time management
- Problem solving
Certification
Texas All Lines Adjuster License # 2928534
Timeline
Independent Insurance Adjuster
Pilot
09.2024 - 11.2024
Assistant Store Manager
The Home Depot Inc
03.2011 - 03.2022
Scoping 101, Xactimate & Claims Proficiency
Ten-Day Adjuster Boot Camp
Bachelor of Science - Business Management
Kansas State University