CALDONIA WITHERS-ASH
Mobile,AL
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
14
14
years of professional experience
Work History
Independent Insurance Adjuster
Pilot Catastrophe Services
05.2023 - Current
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Substantiated legitimate claims and denied unjustified claims.
- Handled calls from customers and other stakeholders about processes.
Merchandiser
Apollo Retail Specialists
10.2021 - 01.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
- Organized store merchandise racks by size, style, and color.
- Arranged consistent shelves, bins, and racks at 10 locations by following established planograms.
Cashier/Sales Associate
BURLINGTON COAT FACTORY, INC
10.2021 - 11.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Mentored new team members on sales software system operation.-
- Mentored new team members on sales software system operation.
Owner/Operator
D&C CUSTOM BASKETS
01.2010 - 03.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared annual budgets with controls to prevent overages.
Education
LICENSE FOR INDEPENDENT ADJUSTER - INSURANCE ADJUSTING
GULF COAST ADJUSTING ACADEMY
Mobile, AL03.2023
High School Diploma -
C.F. VIGOR HIGH SCHOOL
PRICHARD AL05.1999
Skills
- Customer Inquiries
- Verify Data
- Best Practice Implementation
- Automobile Appraisals
- Customer Experience
- Customer Satisfaction
- Property Adjusting
- Sales
- Hail and Wind Damage Assessment
- Field Inspection
- Estimate Repair Costs
- Insurance Policy Coverage Knowledge
- Critical Thinking
- Quality Control
Timeline
Independent Insurance Adjuster
Pilot Catastrophe Services
05.2023 - Current
Merchandiser
Apollo Retail Specialists
10.2021 - 01.2023
Cashier/Sales Associate
BURLINGTON COAT FACTORY, INC
10.2021 - 11.2022
Owner/Operator
D&C CUSTOM BASKETS
01.2010 - 03.2018
LICENSE FOR INDEPENDENT ADJUSTER - INSURANCE ADJUSTING
GULF COAST ADJUSTING ACADEMY
High School Diploma -
C.F. VIGOR HIGH SCHOOL